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The pairing integrates White Pajama's contact center and telephony functionality with Salesforce.com's on-demand CRM services.
CRM Featured Articles,
Posted 02 Mar 2004
Depending on industry, such items as terms of delivery, service, and payment can account for more than half of margins.
CRM Featured Articles,
Posted 02 Mar 2004
According to research firm Datamonitor, in 2003 call centers worldwide spent nearly $700 million on workforce optimization systems. Based on vendor projections and other industry factors, Datamonitor expects that figure to rise to $1.2 billion by 2008.
CRM Featured Articles,
Posted 01 Mar 2004
The lackluster performance of sales managers prompted 43 percent of respondents to say that their managers need better sales management skills.
CRM Featured Articles,
Posted 01 Mar 2004
The CDC Software takeover of Pivotal was completed on Wednesday; just 9 percent of U.K. firms believe they are fully able to monitor their business processes and be alerted to issues as they occur in real time; Willie Doyle has been named vice president of applications development at Walker Information; and more.
CRM Featured Articles,
Posted 27 Feb 2004
There are two kinds of human needs: extrinsic and intrinsic. Extrinsic needs are things like money and incentive programs, but what many organizations lack is the ability to satisfy an agent's intrinsic need, such as appreciation.
CRM Featured Articles,
Posted 26 Feb 2004
By merging all data into a single system, rather than maintaining separate outlets, enterprises are exposing themselves to greater risks of fraud and theft than ever before.
CRM Featured Articles,
Posted 26 Feb 2004
Harte-Hanks's report examined 2,626 B2B permission-based email campaigns--more than 17 million messages--in the telecommunications and high-tech markets.
CRM Featured Articles,
Posted 25 Feb 2004
WebSideStory launched HBX, a new on-demand Web-analytics tool; Salesnet has enhanced its user interface (UI), an initiative designed to provide a cleaner appearance, increased customization, and faster access to all areas of Salesnet; and more.
CRM Featured Articles,
Posted 25 Feb 2004
Although 78 percent of respondents to the Forrester Research survey have access to the Internet, only 36 percent have enrolled for online credit card account access.
CRM Featured Articles,
Posted 24 Feb 2004
Gartner estimates that Best Software has amassed 25 percent of the worldwide CRM market in the small business space, besting companies like FrontRange and Salesforce.com, which are vying for the same space.
CRM Featured Articles,
Posted 24 Feb 2004
According to a new report by AMI-Partners, small- and medium-business (SMB) spending on IT security reached $1.8 billion in the United States in 2003.
CRM Featured Articles,
Posted 23 Feb 2004
Based on its recent report, "Predictions for Outsourcing in 2004," Gartner now estimates the number of enterprises overall that enter into new outsourcing relationships will increase by 30 percent in 2004.
CRM Featured Articles,
Posted 23 Feb 2004
Verity announced that it has entered into a definitive agreement to acquire the intellectual property, certain customer agreements, and other strategic assets of NativeMinds; ACCPAC International announced the availability of more than 50 add-on applications; Tellabs selected Salesnet's CRM solution; and more.
CRM Featured Articles,
Posted 20 Feb 2004
Siebel Systems continues to reign as the leader of Gartner's Magic Quadrant for CRM Sales Suite Vendors.
CRM Featured Articles,
Posted 19 Feb 2004
Organizations are shifting their investments from internal applications to outward-facing applications.
CRM Featured Articles,
Posted 19 Feb 2004
ACCPAC has announced a major upgrade to its ACCPACcrm.com; Chordiant has announced the Chordiant 5 Rules Designer and the Chordiant 5 Rules Server; and SupportSoft has made available the latest version of its Request, Resolve and Notify (RNN) software.
CRM Featured Articles,
Posted 18 Feb 2004
The big winners were Best Software's SalesLogix, Onyx Software, and Salesforce.com.
CRM Featured Articles,
Posted 18 Feb 2004
Peak Sales Consulting's survey shows that more effective training for sales and marketing groups is likely to help organizations meet their sales goals.
CRM Featured Articles,
Posted 18 Feb 2004
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