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A new version of the contact manager offers better integration with Microsoft Outlook and Excel and is packed with new features
Marrying business intelligence with enterprise solutions; in search of ways to cut costs; a supply chain resurgence
Next wave of CRM moves to the frontlines, says Datamonitor; work-force optimization; vendors ready products
Genesys rolls out Express IPCC, Commerce Route partnership to target booming arena
New mobile solution enables disconnected users to remain productive
PRM sector gains validity; fastest time to market and lowest cost of ownership were key deal drivers; Siebel's rough week
Hybrid application combines sales and service features
BioInformatics reports customer service plays key role; suppliers must meet scientists' unique needs or face severe backlash, says researcher
BioInformatics reports customer service plays key role; suppliers must meet scientists' unique needs or face severe backlash, says researcher
Names Laurent Philonenko COO; also industry hires at Accenture, Motorola, Kanisa, Astea, Whisperwire, Astute, ePeople, among others
AMC Technology develops products, connectors for SAP; email response management system is the latest CRM extension; third-party think tank
Inforte offers advice on how to tackle front and back-office integration woes
Partners with Extreme Logic, Microsoft's Partner of the Year, to deliver Web services and integrated applications
Art Technology Group unveils ATG6 Beta; online selling, marketing and customer support; "our portal connects with everyone," says exec
Frost and Sullivan predict booming North American market; CRM initiatives drive growth; mid-market madness
GartnerG2 answers debate over customer retention verses customer acquisition; monitoring the pulse of consumers
Datamonitor: Global enterprise investment in mobile field service to hit $220M this year
Consultancy delivers step-by-step guide; tactics for building company-wide support; the customer culture
DocCenter provides Internet-based document management system for managing, printing, and sharing documents
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