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Research firm calls on high-profile Siebel customers; many unhappy results; statistically insignificant, counters Siebel
Oracle's focus on business flows garners the company top spots on Forrester ranking
Thin is in for anytime, anywhere access; company takes responsibility; commitment to the CRM cause, says analyst
New product to deliver entry-level CRM to small business and workgroups; Salesforce.com leverages flexibility of ASP model
CRM analytics hot spot; real-time tools boost the online experience; unearthing trends in heaps of customer data
Mexico's Grupo Financiero Bital takes top honors; British Columbia Automobile Association tops in mid-market category
Jupiter Research reports email campaigns on the rise; dawn of mega spam; CRM to the rescue, sort of
Financial institutions are leaning more on technology to field customer inquiries
Microsoft Business Solutions combines Great Plains, Navision and bCentral; delivers industry-specific solutions; a product roadmap
User defined alerts breath new life into old push technology; mobile devices unlock messages; executive overkill, says critic
Web collaboration specialist breaks out of the online chat box; new sales edition; a much-needed revenue stream, says analyst
Intuit unveils Sales Manager service as part of QuickBase; starts at $249 per month; CRM hosting arena heats up
The enterprise software firm completes an internal CRM rollout
Global companies hop to CRM leader; more than 3,500 users; customer service is key
ChannelWave goes to Japan; Onyx eyes China; IT investment in Asia-Pacific on the verge of growth, says IDC
A new online tool lets CRM buyers compare leading vendors' offerings
Company leverages established Oracle Small Business Suite customer-base to compete in the CRM hosting market
Startup LiveWire Logic unveiled RealDialog for online chatting; linguistics verses keyword; the virtual agent
Forms marketing and customer analytics practice within SAS Americas; getting more in the loop; a smart move, says analyst
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