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Startup LiveWire Logic unveiled RealDialog for online chatting; linguistics verses keyword; the virtual agent
Forms marketing and customer analytics practice within SAS Americas; getting more in the loop; a smart move, says analyst
Siebel's highly anticipated UAN aims to facilitate CRM with back-office applications
CRM-enabled point-of-sale devices keep information at retailer's fingertips
Chordiant joins the ranks of Siebel, PeopleSoft, and SAP by becoming an IBM Strategic Alliance partner
Adds workforce management features; software converges on the portal; the people-centric approach
Version 7.5 also offers better integration with other applications
Bringing robust cardholder authentication to online merchants; MasterCard continues e-business strategy
A key finding: CRM spending will be driven by companies that sell to other businesses -- not consumers
Customer Support software is the first in the company's suite of CRM applications built on the .NET framework
CRM vendor takes a leap of faith into call center market
Mid-market companies show their wares at DCI
Future applications will support both J2EE and .Net for enterprise CRM
Decision to end bundling deal called mutual; different market fits, no conflict with Microsoft CRM
Aberdeen Group offers e-commerce tips; the dawn of DCM; much work remains
Specialist application/ERP vendor picks up employee relationship management firm at a discount; IT spending will come back, says Geac CEO
Expands on key manufacturing vertical with release 5; configuration and quoting; taking XML orders
Electronic documents meet physical world; sales proposals at click speed; the RFP machine
Alliance with IBM Global Services to bring CRM to mid-market; 75 new customers in Q2 as company claims interest outside installed base
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