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Names Laurent Philonenko COO; also industry hires at Accenture, Motorola, Kanisa, Astea, Whisperwire, Astute, ePeople, among others
AMC Technology develops products, connectors for SAP; email response management system is the latest CRM extension; third-party think tank
Inforte offers advice on how to tackle front and back-office integration woes
Partners with Extreme Logic, Microsoft's Partner of the Year, to deliver Web services and integrated applications
Art Technology Group unveils ATG6 Beta; online selling, marketing and customer support; "our portal connects with everyone," says exec
Frost and Sullivan predict booming North American market; CRM initiatives drive growth; mid-market madness
GartnerG2 answers debate over customer retention verses customer acquisition; monitoring the pulse of consumers
Datamonitor: Global enterprise investment in mobile field service to hit $220M this year
Consultancy delivers step-by-step guide; tactics for building company-wide support; the customer culture
DocCenter provides Internet-based document management system for managing, printing, and sharing documents
Customer Management Gurus hopes to ride services upswing; consultancy on the cheap; a virtual shop
Forrester: 82 percent of companies to maintain or increase budgets in second half of 2002; surprising traction for Web services
Takes aim at healthcare, with partner Aspect; integrates content creation tools from Ephox; saving face in a storm, says analyst
Release 6 touts 300 APIs; CTO claims 300 percent growth in sales, low-cost Web services architecture; avoiding the PRM fate
Solution aims to keep better tabs on multi-tier channels to improve revenue and cut costs before and after the sale
Two applications join to provide a closed-loop solution for evaluating employee skills and providing customized training
PRM vendor stumbles in wake of turbulent economy; new technology faces stiff challenges; "wrong message, wrong time," says AMR analyst
Massive deal to revolutionize OEMs' service parts delivery processes; touches thousands of dealers, millions of line items
Forrester predicts market comeback; cross-channel integration, verticalization, Web services, new pricing models weigh in; Microsoft will dominate
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