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A number of leading IT vendors are working together to improve how various Web services function and impact the delivery of data.
The most important way for companies to gain a better understanding of what their customers want is to shift focus from doctors to patients.
Contrary to the speed-to-resolution factor associated with call center agents and their ability to quickly answer customer queries, customers are spending more time on the Web because the tools they are using to find their answers are working.
The layoffs account for approximately three percent of SAP's total U.S. workforce; no additional layoffs are on tap for SAP.
The solution is designed to reduce incentive management expenses by streamlining administrative processes and to reduce the burdens associated with complex incentive plans across diverse business units.
Salesforce.com Inc. has teamed with AvantGo, Inc to offer AvantGo Mobile Sales, called the "My Avantgo" channel, for Salesforce.com customers. This will allow users of Salesforce.com's online CRM solution will now be able to access the information they need through their PDAs.
When Microsoft's highly anticipated customer relationship management package release finally ships there is likely to be a slew of third-party enhancements and add-ons.
Just under half, 48 percent, of all companies provide real-time data feeds to decision makers, and nearly a third of respondents update their analytic databases hourly.
As enterprises aim at systems integration, the data warehouse comes greatly into play.
Sybase has created a new Infrastructure Platform Group (IPG), and has named Hewlett-Packard veteran Thomas Volk as executive vice president of the group.
Many companies have been slowing things down over the past month as holiday shopping and spending dominated the lion's share of business coverage. But there has been some below-the-radar news, including parterships and product announcements.
A study released by ForeSee Results Inc. shows that more than half of online holiday shoppers were highly satisfied with their online experience this year, though the still-nascent e-retail industry earned an overall score of 69 out of a possible 100 points, an eight point drop from last year's rating.
Users can drill down for more granularity, as they can click on any chart or graph to home in on specific data.
A study recently conducted by comScore Networks reveals that in the final shopping week before the Christmas holiday consumer online spending increased 19 percent, to $1.9 billion over the previous year.
According to a recent survey conducted by InsightExpress LLC, out of 500 American consumers who responded, 56 percent participate in loyalty or affiliate programs.
Firstlogic will integrate its information quality solutions into the CRM solutions that Akibia develops for its various customers.
Sybase Inc., Adonix, ACCPAC International Inc., and SSA Global Technologies Inc. have kept busy in the final days of what was not the best year for software vendors.
A customer ownership scuffle between Salesforce.com Inc. and NetLedger Inc. is proving that one of the benefits of the CRM hosting model is true: Dissatisfied customers can sometimes easily switch from one CRM vendor to another.
ABG announced this week the results of an independent study, conducted as part of the firm's ongoing analysis of the state of Web self-service, of the search and navigation capabilities of 57 leading retail Web sites.
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