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Diversinet says that the addition of DSS's services suite enhances Diversinet's ongoing strategy to provide greater depth and breadth in its product/service offering.
Blue Martini Software Inc. announced that it experienced a 40 percent increase in performance results during a test run of Blue Martini's 5.5 CRM application operating on a single IBM eServer p650.
Microsoft Corp.'s much-anticipated Microsoft Business Solutions CRM will miss the 2002 delivery mark set by the company and instead be available in "early 2003."
Merrill Lynch's Wealth Management Technology Platform will combine market data, news, and portfolio management tools from Thomson Financial.
SF Insight will focus on data analytics and relationship marketing services
AMR Research found that even among top CRM vendors, 47 percent of companies reported serious challenges with end-user adoption that often put projects in jeopardy.
A handful of CRM players are going on the offensive by releasing public statements discrediting Microsoft's forthcoming product.
Some companies are finding that industry newcomer NetLedger's integration of back- and front-office data will give them a holistic view that Salesforce.com's front-office only system can't match.
Consulting firm META Group Inc. this week released what it calls its METAspectrum evaluation, covering the CRM consulting services market. The report indicates an expected growth in CRM services of 5 to 6 percent in 2003.
According to Datamonitor estimates, the worldwide market for call center component technologies was worth $4.1 billion in 2002, and will increase to $5.5 billion by the year 2007.
Onyx Software Corp. Wednesday started shipping updated versions of its customer and partner portals that have been rebuilt on XML standards.
Keynote speakers at DCI's premier Real-Time Enterprise Conference held this week in San Francisco said that companies must be able to access vital information in real time to compete in a changing business atmosphere.
Of the 600 respondents to the just-released study "The Blueprint for CRM Success," nearly 450 reported at least a partial return on investment.
PeopleSoft has announced the release of PeopleSoft CRM 8.8 and has introduced three new vertical solutions: CRM for High Technology, CRM for Insurance, and CRM for Energy.
A portal solution bundled with Big Blue's hardware and software gives SMBs information to improve productivity and reduce costs
License fee revenue up 35 percent; EPS also rises
Art Technology Group Inc. and Genesys Telecommunications Laboratories Inc., an Alcatel subsidiary, select new CEO and CTO, respectively.
Executives on a recent panel say flawed practices and operations within companies, not CRM technology, are to blame for CRM failures.
The newly formed company offers a suite of three products tailored specifically to help CPG companies solve this problem of data quality, including InfoLync (category management software); ItemLync (product management and supply chain products); and TradeLync (trade promotion and deduction software).
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