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Lawson Software yesterday introduced its Retail Comp Store Metrics Data Mart and Store Operations to improve store level profitability.
Yankee Group research report, "Enterprise Instant Messaging is All About Integration" finds that instant messaging as a form of communication within and between enterprises and their clients, prospects, and partners is growing steadily; Impact Information Technologies announced that it has expanded its software portfolio with the acquisition of Arcidea; Pivotal has added Eric Rosenfeld to its board of directors.
If the deal goes through, CEO Larry Ellison originally said he plans to jettison all of PeopleSoft except programmers and development staff.
SAS has released SAS Marketing Optimization, a new solution designed to enable direct marketers to improve their campaign management processes; Tigerpaw Software announced the release of its newest product, Tigerpaw Business Suite Enterprise 9; and Qualte today announced the addition of qChat.
Roughly 85 percent of the registrations occurred online (primarily at www.donotcall.gov).
More than half (54 percent) of the respondents said their agencies involve customers in the development of customer services; only one third (34 percent) of respondents said they believe their agencies are effective at delivering tailored customer services.
The two ASPs are partnering to provide clients with more detailed marketing capabilities.
New study is a compilation of previously unpublished research from 21 of Gartner's CRM analysts.
Oracle CEO Larry Ellison dared attendees at the company's Appsworld event in London to "spend less to know more;" Spherion Corporation announced it has opened a new bilingual contact center near Panama City, Panama; Skywire Software has announced that it has acquired iWave Integrator from NEON Systems; and WebSideStory announced the appointment of Rand Schulman as chief marketing officer.
Intentia yesterday announced its migration path for J.D. Edwards to Intentia's Movex Collaboration applications.
Beneath seemingly sedate growth in CRM market--an average annual rate of 6.7 percent, according to a new report by Aberdeen Group--is a massive shift in how user organizations will acquire and pay for CRM solutions.
Amdocs's Release 12 includes the Java-based Customer Interaction Manager; Oracle released updates to its Oracle Service CRM solution,saying the software includes better email integration between Oracle eMail Center and Oracle TeleService; KANA has announced the availability of KANA Service 8 software, its application for multichannel contact center management; and more.
Outsourcing incentive stems from lower wages and reduced turnover in other countries, which translates to less hiring, staffing, and training expenses, plus fewer productivity lags as new agents are brought up to speed.
The upgrades represent what CEO Marc Benioff says is Salesforce.com's most significant release since launching its hosted CRM product in June 2000.
Several state attorneys general, including Texas and California's, have scheduled a conference call to look into Oracle's hostile takeover attempt of PeopleSoft.
Vendors like Oracle, SAP AG, and J.D. Edwards sell not only CRM, but also enterprise business software, which often gets totaled in with CRM sales.
As PeopleSoft's board of directors makes appeal to stockholders to reject Oracle's higher price, Oracle says it will provide longer support of PeopleSoft's products that PeopleSoft plans to.
NetLedger and HP announced yesterday that they are working together to offer complete technology solutions; SSA Global Technologies yesterday announced it has acquired Ironside Technologies; FrontRange announced this week that Patrick Bultema has resigned as CEO of its subsidiary, FrontRange Solutions.
During the DCI CRM Conference & Expo in Boston, executives from Oracle, PeopleSoft, NetLedger, and Salesnet discussed and debated where the mid-market is headed and which vendors will take us there.
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