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Good or bad, some experiences stay in consumers' minds for years. The difference between the two lies in the hands of your employees.
The new analytics application lets companies derive sentiment analysis and contact insights from internal and external sources.
The solution offers improved agent efficiency and case management through updates in service level agreements, automation, in-app mashups, Mobile Service Desk, and reporting.
Consumers' reviews are honest, and their feedback counts.
New bundled cloud package includes more than 40 apps for large contact centers.
New In-App Co-Browse solution lets customer service agents help customers find what they need in mobile applications.
Using Voxeo solutions, BT will provide low-cost, low-risk, cloud IVR, and automated self-service solutions to its customers.
Social Advocator opens a new line of communication between consumers and brands.
Batchbook users can now drag in a file of contacts, setup custom contact profiles, and create lists, all in one step.
The application unifies and customizes communications across multiple interaction channels.
The CRM Connector integrates OfficeSuite with Salesforce.com and other leading CRM applications.
Mobile Traffic Report reveals Web visits coming from mobile devices increased 73 percent since the second quarter in 2012.
Consumers with a strong passive-stage bias consider fewer brands, MEC study shows.
4INFO's AdHaven Bullseye now offered within the Acxiom Collaborative Targeting Suite.
The offering can act as landing pages that link to company Web pages or as a company's primary Web site.
Infusion E-Business services will analyze the effectiveness of search engine marketing.
The infusion of money will help the company build out its CRM Intelligence Platform and sales and marketing solutions.
Performance Edition will combine Sales Cloud, Service Cloud and Salesforce Platform with Data.com, Work.com, Identity, Live Agent, Knowledge and additional sandbox functionality in a single solution.
Time spent on mobile retail sites is up 400 percent since 2010.
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