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The app aims to help marketers manage their projects and teams while on the go.
At Pegasystems' annual user conference, customers share their digital transformation stories.
All Verint Customer Engagement Optimization solutions are now available in cloud, on-premises, and hybrid deployment versions. (Featured on SmartCustomerService.com.)
Speakers suggest rethinking processes from the customer's perspective, and enabling authentic interactions.
While PureCloud adoption is high, the company is not abandoning its Customer Interaction Center (CIC) solution. (Featured on SmartCustomerService.com.)
The solution aims to provide publishers with greater control over their ads.
In an industry often criticized for poor customer satisfaction, T-Mobile rose to the top, beating out competitors AT&T, Verizon, and Sprint. (Featured on SmartCustomerService.com.)
Separate deals see two large marketing technology firms acquired by venture capitalists.
Salesforce.com plans to leverage Demandware's capabilities to build out its Commerce Cloud.
The solution aims to bridge the digital and physical worlds with location data analysis and real-time push notifications.
The new features encourage collaboration among sales reps.
To deliver a more seamless cross-device experience for customers, Salesforce has introduced Snap-In SDKs for the Web and for mobile devices. (Featured on SmartCustomerService.com.)
Only 3 percent of all companies can start a customer interaction on one channel and seamlessly move to another channel, while still maintaining all the context of the previous interactions. (Featured on SmartCustomerService.com.)
If businesses wish to hold on to their customers, they must go beyond their demands for outstanding experiences and reach them in their channels of choice.
Companies that resist digital transformation may need their mind-set disrupted.
Contact centers have a crucial need for knowledge management, but other technologies are also key. (Featured on SmartCustomerService.com.)
In connecting with customers, companies should reach out on a human level: telling stories, creating personas, and building loyalty and trust.
Gathering insights to give customers the experiences they want will give companies an edge.
Customer effort and a customer experience mentality are cited as the keys to improving service. (Featured on SmartCustomerService.com.)
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