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The solution aims to provide extensive video surveillance and security management capabilities to organizations with high security needs.
ScribbleLive Plan is designed to help marketing teams develop and execute content strategies.
The new tool arms B2B marketers and sales reps with insights to better segment and target their accounts.
Speakers and sessions focused on approaching data and analytics in nontraditional ways.
The latest release from inContact provides omnichannel routing, workforce optimization, voice as a service, and an open cloud platform. (Featured on SmartCustomerService.com.)
Field service reps can now tend to on-site customer issues using their mobile devices.
The Internet of Things will mean more data, and more need for analytic tools.
In this exclusive interview CEO Robert Johnson reveals the company's latest customer support updates and future product plans.
Inbenta's search platform can provide self-service search capabilities for company customer support knowledge bases.
The communications platform-as-a-service will enable businesses to simplify the way they communicate with customers. (Featured on SmartCustomerService.com.)
The alliance enables Infogroup to provide offline data for multichannel marketing campaigns.
The CX management provider's new partnership aims to improve organizations' real-time predictive analytics strategies.
The latest advancements for Virtual Contact Center combine quality management, customer journey analytics, and advanced CRM integration. (Featured on SmartCustomerService.com.)
The reimagined platform promises improved customer service for enterprises.
The latest version of the collaboration solution includes improvements to the iMeet desktop application.
New program uses Hallmark cards to improve customer service employee engagement and customer experience. (Featured on SmartCustomerService.com.)
The addition of Contastic's recommendation engine aims to equip salespeople with personalized content pieces.
Microsoft's spring wave of Dynamics CRM 2016 will be available to online customers in the second quarter of this year. The new release will bring a number of changes, including the addition of field service capabilities and portal solutions. (Featured on SmartCustomerService.com.)
The acquisition yields a joint cloud software system that enables management of multiple business operations.
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