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The newest addition to Masergy's unified communications-as-a-service offering supports intelligent call routing and compatibility with Salesforce.com. (Featured on SmartCustomerService.com.)
The design strategy vendor counts Apple, Best Buy, and Chipotle among its clients.
United Airlines is working with both IBM and Apple on several apps designed for the 50,000 iPhone and iPads that its employees currently use. (Featured on SmartCustomerService.com.)
Aspect Software has launched its new cloud-based customer engagement center, Via, available immediately in the United States, Australia, and New Zealand. (Featured on SmartCustomerService.com.)
The ready-made software aims to quickly guide sales reps toward the optimal pricing options.
The Big Game Social Tracker will monitor social media activity before, during, and after the Super Bowl this weekend.
SugarCRM tightens ties with TrustSphere to help companies act on customer email trends.
Pronexus' VB Voice 10.1 will allow users to access both voice recognition and visual customer service through smartphone or HTML 5-enabled browser. (Featured on SmartCustomerService.com.)
Together, the two companies aim to provide organizations with competitive people-based marketing capabilities.
More than 68 percent of the service teams surveyed say they're the ones leading customer experience efforts. (Featured on SmartCustomerService.com.)
Version 6.5 of the open-source X2CRM includes location-based marketing and workflows, improved mobile apps, and added email connectors.
The technology enables dynamic interactions with virtual assistants
The AI-powered collaboration tools aim to shorten correspondences between sales professionals and customers.
The enhancements aim to accelerate marketing campaigns and increase ROI
The company assured customers that operations will continue during the restructuring. (Featured on SmartCustomerService.com.)
The new capability aims to provide advertisers with improved visibility into ad performance.
In 2017, the P-word will take on ever more relevance to retailers.
The digital and physical are merging to redefine shopping.
The combined solution brings together Tipalti's automated global partner payment features and LinkTrust's real-time advertisement tracking capabilities.
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