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A report from Frost & Sullivan shares predictions about the state of the cloud contact center solutions market. (Featured on SmartCustomerService.com.)
Marchex, a mobile advertising analytics company, today launched a major security enhancement to Marchex Call Analytics that enables companies to automatically redact credit card numbers from recorded phone calls in real time. (Featured on SmartCustomerService.com.)
Research indicates that though consumers use multiple channels in their shopping journeys, companies are not successfully implementing omnichannel marketing strategies.
The social network is launching new capabilities to enhance the platform's customer service features. (Featured on SmartCustomerService.com.)
Zendesk released Advanced Voice, an enhanced version of its phone support offering, embedded directly into its cloud-based contact center software. (Featured on SmartCustomerService.com.)
The vendors unite to give marketing and sales professionals visual tools that help them examine their pipelines.
The new partnership brings Flowroute's innovative communications solutions to Patton's router and controller products, helping businesses marshal telecom resources to improve the user experience.
The new release includes beefed-up marketing features and a Web API platform, making it easy for SMBs to integrate Act! with external programs.
The new features aim to improve businesses' management and experience abroad.
Thanks to social media, customer reviews, and other tools that give consumers the power to shape the brand dialogue, companies have had to make significant improvements in the way they deliver service. (Featured on SmartCustomerService.com.)
Harte Hanks's marketing data integration platform provides specific customer data profiles.
Analysts and executives shared their approaches to global customer experience management, including shaping messages for—and gathering insight on—local markets.
Marketers must keep customers top of mind when working on their content strategies.
The new interface allows users to access PipelineDeals sales and account management platform directly from their inboxes.
An Accenture study finds that business-facing companies are failing to deliver the experiences their customers expect.
The new features seek to provide a more collaborative business environment and improve performance—particularly when it comes to mobile.
More employees are using mobile devices to work in a little office holiday shopping—and on social channels especially they're a "captive audience."
Geolocation features give sales managers greater visibility into sales rep activity—where they are and what they're doing.
Black Friday will see a rise in cyber-shopping as the retailer advisory firm predicts more money spent—and more of it online—this year.
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