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The software-as-a-service solution promises faster, more robust DAM deployments and lower total costs of ownership.
The solution aims to reduce the risk of regulatory breaches.
Company executives detail strategies for creating brand resonance in the age of Amazon.com.
The add-in brings Nimble's social business insights capabilities to the browser.
Companies must go above and beyond to understand their customers' needs and reach them on a one-to-one basis.
The expanded features aim to simplify the process of building branded digital destinations.
While some airlines have recently landed in hot water for less-than-ideal customer service, others, including Hawaiian and JetBlue, are paying attention to customer woes. (Featured on SmartCustomerService.com.)
The marketplace is designed to help companies leverage data from multiple third-party sources.
The company enlisted 19 new partners in three new specialization categories.
The technology uses artificial intelligence to register early buying signals, seeking to give sales reps an edge on their competition.
Call intelligence company Invoca has introduced Signal AI, which gathers insights from call center conversations and feeds them back to different organizational teams. (Featured on SmartCustomerService.com.)
Vungle's software development kit for Amazon's Fire tablets will be available in September.
The updated platform aims to help online companies understand and respond to customer shopping habits.
The new tools aim to provide users with better ways to interact with customers.
LogMeIn expands its customer engagement software portfolio with Nanorep's digital self-service technologies. (Featured on SmartCustomerService.com.)
The cloud platform looks to help organizations improve their cross-channel customer experience. (Featured on SmartCustomerService.com.)
Nuance IVR to Digital connects traditional phone and digital channels with an AI-powered omnichannel solution. (Featured on SpeechTechMag.com.)
The upgrades aim to boost productivity and mobility for customer service teams of all sizes. (Featured on SmartCustomerService.com.)
The solution aims to help marketers discover the professional traits of their website visitors.
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