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Today PeopleSoft is announcing the first major series of integrations between PeopleSoft 8 and JD Edwards suites.
Business Objects says it will issue approximately 26.8 million ordinary shares and will pay approximately $307.6 million in cash to former Crystal Decisions stockholders.
Business with integrated sales, marketing, and customer services operations saw a 28 percent increase in customer satisfaction through CRM initiatives, according to market intelligence and advisory firm IDC; Aqueduct and ChannelWave Software announced that the two companies have merged and formed a new company called ChannelWave Inc.; and SAP AG has announced that Varian, a supplier of scientific instruments, vacuum technologies, and specialized contract electronics manufacturing services, has selected mySAP CRM.
According to the latest report from META Group covering enterprise marketing portfolio management, enterprises are expected to focus more on the marketing component of CRM and to begin consolidating stovepiped marketing functions into marketing technology portfolios.
The book contains white papers, case studies, and customer profiles highlighting input from academics, analysts, consultants, end users, and solution providers.
Leading application and service providers like Siebel Systems, IBM Global Services, SAP, Accenture, and PeopleSoft are trying to shift into the expanding SMB space, but smaller CRM vendors, partners, and resellers are better positioned to take advantage of the boom.
Microsoft has released the first upgrade to its CRM suite, version 1.2; PeopleSoft has introduced a new ROI planning and measurement tool; and Gartner and Blue Pumpkin have teamed up to include benchmarking capabilities to Blue Pumpkin's performance management solutions.
Gartner research predicts that by 2005 there will be 16 billion emails sent daily, with 60 percent of those emails being spam.
NetSuite is taking a slightly different approach to customization than Salesforce.com by requiring code changes to be done inside the NetSuite application using JavaScript.
According to the study, Web self-service transactions have grown 116.8 percent from 2002 and now account for three-quarters of all support transactions.
Pivotal Software announced today that it will merge with Chinadotcom through its software unit, CDC Software (CDC).
Oak declines upping offer for Pivotal; Siebel rolls out hosted CRM in UK; IDC charts analytics growth; and more.
The SPSS survey found that consumers plan to conduct 25 percent of their shopping online this year, an increase of 6 percent from 2002.
The new version provides integration with SpeechWorks' Suite of network speech solutions from ScanSoft, including ScanSoft's OpenSpeech Recognizer 2.0 speech recognition software and Speechify 3.0 text-to-speech software.
Siebel has added a customer support module to Siebel CRM OnDemand, called Siebel CRM OnDemand--UpShot Edition; SAP AG has announced utility-specific functionality with the latest version of mySAP CRM; and Artisoft and Cynergy Software have announced an integrated solution that enables Artisoft's TeleVantage customers who are connected to Cynergy's Web-based help desk application; and more.
Onyx isn't waiting around to see the results before making a move: It announced today a program to migrate Pivotal customers to Onyx, which enables customers to trade their existing Pivotal licenses for licenses of Onyx Enterprise CRM 4.5.
Channel Intelligence has unveiled its Product Pinpointer to find gifts, while NetByTel has partnered with UPS for better customer visibility into gift tracking.
The automated voice solutions industry has been surging since the late 1990s, with North America leading the way in sales.
Marketing automation software, which grew out of CRM, allows marketers to plan, target, deliver, and measure direct-to-consumer marketing communications, across both online and offline channels.
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