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According to a new study, although the number of companies using at least some real-time data has increased over the past year, many are learning that not all decisions need real-time data.
eGain Communications has announced a global partnership with Wipro Technologies; Initiate Systems made available its Initiate Identity Hub 5.2 a software; and more.
Onyx reports a second quarter revenue of $14.8 million, an increase from the $14.2 million it amassed from the year's first quarter.
A new Gartner report directly challenges some of the key assumptions and conventional wisdom surrounding service provider decisions.
The company conducts daily demos for its prospects. Once a client signs up on the Web site, a confirmation email is sent with the date and time of the client's demo, as is a reminder one hour before the scheduled appointment.
The real coalition of the willing, though, tends to comprise the youngest customers.
IT organizations want solutions that improve their customers' experiences.
The use of email as a customer service channel is becoming a fact of life for a growing proportion of U.S. households.
Anthony Nelson, formerly a consultant at Scient and a global Web strategist at software vendor PTC, will fill the new C-level role.
The industry's chronic inability to accurately gauge customer demand for styles and option packages, particularly among domestic mainstream imprints, is leading to frustration.
Dendrite International has completed its acquisition of Schwarzeck-Verlag GmbH; Harte-Hanks announced that it is providing database marketing services for IBM's EMEA Market Intelligence division; Visible Path Corporation released its Visible Path v1.0 solution; and more.
The summer release of the company's core product touts more than 100 new features.
Some of the biggest names in enterprise CRM opened their books today, but told different stories.
The report anticipates moderate growth over the next two years for state-and-local e-governments, but by 2006 expects to see the beginning of a growth cycle to reach a compound annual growth rate of about 30 percent through 2007.
In 2002 Lincoln Financial Distributors went live with Actuate via the Internet--and it has helped provide consistent sales reporting data for the management team, internal and external sales force, and financial intermediaries.
Wireless platform developers are increasingly building solutions to suit the needs of companies with fewer than 1,000 employees
Companies need to quantify the impact of problem resolution by individual problem type, and set employee response guidelines appropriately.
Customers would prefer a short path to performing their half of the service interaction, rather than navigate the menus of IVR and FAQ.
Janice Anderson says she's spent part of her first month assessing the competitive landscape.
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