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The venerable product line receives upgrades to improve security, Outlook integration, and user productivity; one analyst lauds the new functionality.
CRM Featured Articles,
Posted 05 Sep 2006
Many vendors have either dropped out of the market or been acquired, but a slew of new, smaller companies with innovative solutions has stepped in to take their place.
CRM Featured Articles,
Posted 01 Sep 2006
The market continues its moderate growth as enterprises developed new strategies and tactics to integrate SCM with other enterprise applications.
CRM Featured Articles,
Posted 31 Aug 2006
The Yankee Group finds APM to be one of the most attractive market opportunities driving global network strategy.
CRM Featured Articles,
Posted 31 Aug 2006
Data bandits gained access to personal data of AT&T customers who bought DSL equipment from the telecommunications giant; a potential fraud threat is up for several thousand customers.
CRM Featured Articles,
Posted 30 Aug 2006
The region's businesses continue to post higher IP adoption rates than their North American counterparts.
CRM Featured Articles,
Posted 30 Aug 2006
Viral marketers are diving into the social networking space, but a recent study says they must not make any sudden moves if they want to gain customer trust.
CRM Featured Articles,
Posted 29 Aug 2006
Business continuity, security concerns, and the expanding mobile workforce are the main drivers behind the projected growth of the remote access services market.
CRM Featured Articles,
Posted 29 Aug 2006
B2B CMOs want more quantifiable results, but many still do not take the appropriate steps to acquire these numbers.
CRM Featured Articles,
Posted 28 Aug 2006
The groundbreaking Web auction site has been experiencing slowed growth in its auction business, but continues its push into text-based advertising and click-to-call functionality.
CRM Featured Articles,
Posted 28 Aug 2006
Avaya updates its VPNremote phone and IP multimedia contact center offering; NEC unveils a managed IP telephony service for SMBs; Verizon Business furthers its push into IP with three offerings; and more.
CRM Featured Articles,
Posted 25 Aug 2006
Retailers need to learn that value-added services are critical when it comes to differentiating their brand and that better customer service training is a business strategy.
CRM Featured Articles,
Posted 24 Aug 2006
The acquisition of metadata repository Flashline and an expanded partnership with Tata Consultancy Services puts BEA back on the A list.
CRM Featured Articles,
Posted 24 Aug 2006
Successful closure will help Comverse extend its real-time billing and customer management solutions, offering Netonomy as both standalone and integrated into Comverse's capabilities.
CRM Featured Articles,
Posted 23 Aug 2006
Enterprises must be careful to understand the difference between the hype surrounding BPO and its actual business benefits, according to a Gartner study.
CRM Featured Articles,
Posted 23 Aug 2006
Paid search functionality gets a big boost today with both Salesforce.com and NetSuite releasing separate versions of leads tracking and management solutions with Google Adwords.
CRM Featured Articles,
Posted 22 Aug 2006
Google's satisfaction score took a slight dip, but thanks to Yahoo!'s fall, largely attributable to its option-heavy homepage, Google widens its lead.
CRM Featured Articles,
Posted 22 Aug 2006
A new study from Experian showcases the crucial differences between owners of incorporated and unincorporated small businesses that marketers need to know.
CRM Featured Articles,
Posted 21 Aug 2006
CampusVue 8 delivers administration and CRM for colleges on the ground and on the Internet; one analyst is impressed by the many options.
CRM Featured Articles,
Posted 21 Aug 2006
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