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The conference covers info about online business strategies and previews of new e-marketing, sales, and customer service offerings.
CRM Featured News,
Posted 25 Apr 2006
A new Forrester study on order management cycles shows vendors from all parts of the sales process performing strongly, including some smaller players.
CRM Featured News,
Posted 24 Apr 2006
Better bundles and more aggressive pricing are cited as major reasons for improvement in a new J.D. Power study.
CRM Featured News,
Posted 24 Apr 2006
The Hackett Group finds that businesses favor onshore and offshore shared services over outsourcing; the trend may continue over the next three years.
CRM Featured News,
Posted 21 Apr 2006
Wachovia topped the customer experience rankings; Chase, Citibank, Wells Fargo, Wachovia, and Bank of America all topped the Web excellence scorecard.
CRM Featured News,
Posted 21 Apr 2006
The latest release in the CRM On Demand series, version 10 delivers custom-fit functionality for operations of all sizes.
CRM Featured News,
Posted 20 Apr 2006
Consumers rate 2006's best-in-class across 14 industries, highlighting how important it is for companies to maintain consistent brand and customer service.
CRM Featured News,
Posted 20 Apr 2006
The search engine darling announces an enterprise application launch that will ease the growing pains associated with CRM end-user adoption.
CRM Featured News,
Posted 19 Apr 2006
More operators in the young Asia Pacific NGEV services market look to deliver these offerings as businesses migrate to IP-telephony platforms.
CRM Featured News,
Posted 19 Apr 2006
Metasearch 1.0 has a bad reputation, but the application of an AJAX-type interface and user-controlled content could make metasearch 2.0 an asset to airlines and customers.
CRM Featured News,
Posted 18 Apr 2006
The addition will help Amdocs's customers generate revenue through delivering digital content across multiple devices and access methods.
CRM Featured News,
Posted 18 Apr 2006
Contactless payments combined with private label credit cards help speed transactions and consumer access to loyalty program information; 2007 could be the big year for no-touch checkout.
CRM Featured News,
Posted 17 Apr 2006
Better technology integration and closer attention to customer needs rank among the best-in-class behaviors of distributors.
CRM Featured News,
Posted 17 Apr 2006
Version 6.0 allows users to create and customize applications entirely on their browser and could make Nsite a bigger player in the SaaS industry.
CRM Featured News,
Posted 14 Apr 2006
Hidden fees like government costs and severance pay are limiting the cost benefits of IT outsourcing, though the business practice isn't losing its popularity.
CRM Featured News,
Posted 14 Apr 2006
U.S. businesses are beginning to look to Mexico and other Central American areas for customer service agents as the domestic Hispanic population rises.
CRM Featured News,
Posted 13 Apr 2006
Pivotal's owner is buying a Microsoft CRM partner, strengthening the bond between them for the time being.
CRM Featured News,
Posted 13 Apr 2006
Most email marketers have tremendous difficulty reaching consumer inboxes, but even more don't make deliverability a priority.
CRM Featured News,
Posted 12 Apr 2006
Purchasing the billing and revenue management solutions provider should strengthen Oracle's go to market offerings for the communications and media industry, and bolster its apps focus.
CRM Featured News,
Posted 12 Apr 2006
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