Avaya's new, enhanced call center products use SIP capabilities and instant messaging to immediately help agents help themselves.
CRM Featured News,
Posted 14 Jun 2005
The NCI's cancer information portal leads this quarter's ACSI survey.
CRM Featured News,
Posted 14 Jun 2005
A new tool provides a way for lenders and brokers to teach consumers how to reach their magic credit scores.
CRM Featured News,
Posted 13 Jun 2005
Search engine marketing helps direct consumers to the right place--your business.
CRM Featured News,
Posted 13 Jun 2005
Technologies offer more promise than actual usage right now.
CRM Featured News,
Posted 13 Jun 2005
According to one analyst, the management changes give the competition 'a bit of a jump.'
CRM Featured News,
Posted 10 Jun 2005
Omniture delivers version 12 of SiteCatalyst; Amdocs and Microsoft sign a letter of intent to deliver converged IP-based services; and more.
CRM Featured News,
Posted 10 Jun 2005
The platform integrates voice and data for CSRs; a Nortel user survey reveals a high percent of respondents have 'started to converge.'
CRM Featured News,
Posted 09 Jun 2005
Publicly owned banks need to weigh short-term financial results against long-term customer loyalty.
CRM Featured News,
Posted 09 Jun 2005
New revenue opportunities exist for vendors, but to be successful they must take into consideration the variety of markets to which they are selling.
CRM Featured News,
Posted 08 Jun 2005
The company unveils a plan to improve its financial performance and tries to ease investor worries.
CRM Featured News,
Posted 08 Jun 2005
Coremetrics' June release claims to deliver more accurate Web analytics, and adds a first party-cookie solution and a visualization tool.
CRM Featured News,
Posted 07 Jun 2005
Best practice suggests businesses must prepare customer-facing agents to deal with tough questions when things go wrong.
CRM Featured News,
Posted 07 Jun 2005
Computer and software providers' email responsiveness and respect for personal data rate low on a new survey.
CRM Featured News,
Posted 06 Jun 2005
NICE completes its Dictaphone acquisition; Nortel announces its first-quarter results; Pivotal hits the books in Canada; and more.
CRM Featured News,
Posted 06 Jun 2005
Additions to Business Objects' operational BI platform still require integration, but address the trend of operational and tactical analytics.
CRM Featured News,
Posted 06 Jun 2005
Marketers can update their messages in real time across various touch points.
CRM Featured News,
Posted 03 Jun 2005
Business Owner Link tool helps marketers find business owners during their off hours.
CRM Featured News,
Posted 02 Jun 2005
Outsourcing Center gives the nod to partnerships that are built to last, and uncovers recent industry trends during its award-evaluation process.
CRM Featured News,
Posted 02 Jun 2005
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