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The most profitable salespeople are the ones who can focus on high quality leads, according to a new study; organizations should provide the right opportunities and not force customer care onto sales.
CRM Featured Articles,
Posted 06 Oct 2006
Securing brand trust is crucial for success says a new study; consistency in security and privacy is needed across the enterprise, yet execs and marketers are not in sync.
CRM Featured Articles,
Posted 05 Oct 2006
SugarCRM deploys a community marketplace where developers can offer extensions and community-built applications.
CRM Featured Articles,
Posted 05 Oct 2006
Working from home or from a satellite office continues to gain traction thanks in large part to efforts geared toward attracting and retaining high-impact employees.
CRM Featured Articles,
Posted 04 Oct 2006
The company purchases MSC eConsulting to expand service offerings and to fulfill customer demand for tighter CRM integration with back-office systems.
CRM Featured Articles,
Posted 04 Oct 2006
Oracle's release of PeopleSoft Enterprise Financial Management 9 underscores the call for compliance in the marketplace and motion on the Fusion road map.
CRM Featured Articles,
Posted 03 Oct 2006
The WFO solutions provider acquires two WFM vendors that play in the financial services space; the move extend its solutions beyond the contact center and into the enterprise.
CRM Featured Articles,
Posted 03 Oct 2006
Two new products address the growing popularity of integrating on-demand apps with other solutions and analytics.
CRM Featured Articles,
Posted 02 Oct 2006
Its stigma as a menace to service is fading, from both the company and customer end, according to a recent report; customers want service quality, no matter where it comes from.
CRM Featured Articles,
Posted 02 Oct 2006
The middle business market is ripe for the picking for CRM vendors as these companies look to purchase their first CRM systems.
CRM Featured Articles,
Posted 29 Sep 2006
Research indicates that one quarter of all new business software will be delivered as SaaS by 2011; loyalty to the on-demand model is reaching enterprises as well as SMBs.
CRM Featured Articles,
Posted 28 Sep 2006
The company focuses on extending sales compensation management to partners to give incentive to salespeople to provide order management data.
CRM Featured Articles,
Posted 28 Sep 2006
Knova 7 is part of the company's efforts to move from its traditional SRM space into the broader area of managing the customer experience.
CRM Featured Articles,
Posted 27 Sep 2006
The service support vendor releases a new product intended to streamline a company's service requirements and to reduce service and support costs.
CRM Featured Articles,
Posted 27 Sep 2006
SAP meets its formal product road map with the release of SAP Service on-demand and an upgraded version of SAP Sales on-demand.
CRM Featured Articles,
Posted 26 Sep 2006
The billion-dollar market is expected to continue its growth streak thanks in large part to innovation, solutions' ability to address specific contact center issues, and the abundance of best practices.
CRM Featured Articles,
Posted 26 Sep 2006
Actuate unveils version 9 of its e.Spreadsheet software, challenging Excel with scalability and security.
CRM Featured Articles,
Posted 25 Sep 2006
Its Client Development solutions line aims to help professional service firms stay competitive in a notably saturated space.
CRM Featured Articles,
Posted 25 Sep 2006
Adoption rates for workforce management may be high, but a recent study finds that usage and value metrics remain disproportionately low.
CRM Featured Articles,
Posted 22 Sep 2006
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