Not a true CRM solution, an updated CosmoCall Universe does allow contact centers to integrate with database apps and speech application platforms, while supporting standalone IP telephones.
CRM Featured News,
Posted 24 May 2005
G-Force '05: The company collaborates with Verizon to forge a hosted IP solution; the partnership with Microsoft will now deliver BPO solutions.
CRM Featured News,
Posted 23 May 2005
KANA releases an updated version of KANA Response; Business Objects provides BI for DoD; and more.
CRM Featured News,
Posted 23 May 2005
The cookie-management tool addresses accuracy concerns, helps employees share queries, and provides Web-based training.
CRM Featured News,
Posted 23 May 2005
SAPPHIRE '05 International: The software giant, HP, and Intel combine efforts to produce an appliance that allows more employees to tap into analytic
CRM Featured News,
Posted 20 May 2005
Salesforce.com announces strong quarterly results; Group 1 introduces its e2 Suite; Talisma makes two announcements; and more.
CRM Featured News,
Posted 19 May 2005
SAPPHIRE '05: SAP releases the latest version of its CRM suite, but analysts cite the company's 'failure' to deliver a hosted application.
CRM Featured News,
Posted 19 May 2005
SAPPHIRE '05: SAP touts its NetWeaver platform/partnership concept as the next evolution in CRM, blending innovation with best-of-breed capabilities.
CRM Featured News,
Posted 19 May 2005
Executives need to identify what they want to change, then compare their methods to industry needs.
CRM Featured News,
Posted 18 May 2005
Insights '05: The company announces at its annual partner conference new initiatives and a name change to signal alignment with its international brand.
CRM Featured News,
Posted 18 May 2005
Enterprises will be the driving force behind the market.
CRM Featured News,
Posted 17 May 2005
RightNow Technologies and Knova Software play alone in the leaders category, while others fill the Top 10.
CRM Featured News,
Posted 17 May 2005
Not just for SMBs anymore, organizations of all sizes are now evaluating the potential of hosted contact center solutions.
CRM Featured News,
Posted 16 May 2005
Siemens releases Version 6.5 of its contact center application; iKnowtion and Poindexter team up; a jeweler credits Alliance; and more.
CRM Featured News,
Posted 16 May 2005
Community relations is now a crucial practice; Web sales remains a strong revenue stream.
CRM Featured News,
Posted 16 May 2005
A forum for online advertising warns about being invasive when targeting based on consumer habits.
CRM Featured News,
Posted 13 May 2005
Talisma releases a tool for contact centers to generate and measure revenue; an ice-cream company serves fresh NetSuite; Kintera finds a CFO; and more.
CRM Featured News,
Posted 12 May 2005
The communications partnership will provide secure, low-cost Internet telephony to the wireless workforce.
CRM Featured News,
Posted 12 May 2005
The companies will create an enterprise data platform allowing users to collect master data for streamlined business processes.
CRM Featured News,
Posted 12 May 2005
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