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Most companies will invest in CRM to spur revenue or customer loyalty, not as a way to cut costs.
Financial institutions are noticeably improving their data management.
Atos Origin acquires KPN's CRM business; SalesLogix signs Big River Telephone; Aderant announces its upcoming CRM suite; and more.
NetSuite announces an aggressive subscription discount offer; Convergys opens up its fourth quarter books; EADS partners with Axcess; and more.
The database and applications giant lays out the integrated future of its enterprise products.
Phoenix Life selects Vettro's RainMaker; TeleTech Holdings goes multilingual; Blue Martini Software strengthens its relationship with SkillNet Solutions; and more.
Uncle Sam helps to drive the outsourcing market for smaller companies.
The manufacturing company uses Exact Software to better automate its front-office processes.
Search engine advertising ROI rocketed past Q3 figures.
Russia's largest telecom carrier to receive an update; Elix announces a new customer; and more.
CTT Portugal adopts edocs software for its online service platform; Onyx and WebSideStory announce preliminary quarterly results; FrontRange signs a Tivoli business partner; and more.
Optimizing relationships with business units, other corporate groups, and customers is key to top firms' supply chain management.
SBC and Hewlett-Packard team up to improve IT; Antepo and Jive Software announce a partnership to improve instant messaging; SAP and Microsoft announce the availability of Portal Development Kit for Microsoft; and more.
The contact center platform developer will work to expand support for Redmond's upcoming Istanbul client.
The latest product upgrades enable the CRM software giant to better serve the SMB market.
Nextance hires KANA board member as CFO; SAP announces strong U.S. license growth; ResponseTek signs large Canadian credit union; and more.
More than half of customers are not satisfied with the service from their carrier; providers are looking at a less-competitive space due to recent mergers.
IBM acquires SRD; Aberdeen examines best-in-class companies; Software On Sailboats announces a product upgrade; and more.
Oracle seals the PeopleSoft deal; FreeCRM.com's customer base rises; Acxiom acquires SmartDM; and more.
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