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Demand for a technology in the small-business segment depends on installed base, perceived need, and business size, according to a Jupiter Research report.
CRM Featured Articles,
Posted 06 Feb 2007
A new Forrester Wave on enterprise CRM finds Oracle and SAP to be riding at the crest, while a number of competitors stock the sea with solid options.
CRM Featured Articles,
Posted 06 Feb 2007
Two years after first acquiring voice technology, the company integrates it into outbound processes and reveals an e-service trend.
CRM Featured Articles,
Posted 05 Feb 2007
Business Objects announces its plan to dip into the midmarket with a product line targeted at helping SMBs begin their first BI intitiatives.
CRM Featured Articles,
Posted 05 Feb 2007
SageCRM 6 includes new training and search tools, along with a customizable suite of features for administrators, giving SMBs what enterprises are used to.
CRM Featured Articles,
Posted 02 Feb 2007
Magic Quadrant '07: The market will experience more growth as the technology includes more users within an organization while application and suite providers enhance their own offerings.
CRM Featured Articles,
Posted 01 Feb 2007
An environmental marketing campaign for a cartoon leads to arrests and controversy; the debate is on over where targeting demographics crosses the lines of taste and reason.
CRM Featured Articles,
Posted 01 Feb 2007
The software giant releases five new versions of its major product lines and highlights the progress it's made in integrating JD Edwards, PeopleSoft, and Siebel via Project Fusion.
CRM Featured Articles,
Posted 31 Jan 2007
The latest version delivers improvements to a number of key applications, and includes certification with Oracle Fusion Middleware.
CRM Featured Articles,
Posted 31 Jan 2007
The companies forge a strategic alliance that may bolster Salesforce.com's efforts to add more enterprise-size organizations to its client roster.
CRM Featured Articles,
Posted 30 Jan 2007
Mobile gets another push today with Experian's release of the first mobile solution for gathering company credit information.
CRM Featured Articles,
Posted 30 Jan 2007
SugarCRM rounds out its previously SFA-focused application with new multichannel marketing and BI functionality to appeal to a wider market; one analyst calls it an evolution.
CRM Featured Articles,
Posted 29 Jan 2007
The latest release of Oracle Business Intelligence Suite includes new visualization and reporting capabilities, intended to broaden the ways workers access BI.
CRM Featured Articles,
Posted 29 Jan 2007
Struggling with a growth dip, telecoms are turning to new multimedia markets to increase revenue; the segment could have plenty of failure due to not grasping business models.
CRM Featured Articles,
Posted 26 Jan 2007
A new version of SAP All-in-One addresses an increasingly important customer segment; an analyst questions value of "simplified" CRM.
CRM Featured Articles,
Posted 25 Jan 2007
Two new solutions are designed to garner insight from structured and unstructured data, helping to make the contact center a bigger piece of the enterprise puzzle.
CRM Featured Articles,
Posted 25 Jan 2007
The BPM vendor will acquire predictive analytics vendor Decisioneering, which should help beef up its risk management functionality.
CRM Featured Articles,
Posted 24 Jan 2007
Amdocs unveils version 7 of its CRM suite, a solution designed to enable service providers to deliver an improved customer experience in the ever-converging world of communications.
CRM Featured Articles,
Posted 24 Jan 2007
A new report finds that as advertisers' interest in mobile marketing increases, carriers must find a way to increase mobile advertising while keeping customer trust.
CRM Featured Articles,
Posted 23 Jan 2007
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