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Shaheen acknowledges the firm did not meet expectations for licensed revenues; there's a new focus on the need to improve, including help from a new CMO and executive vice president of corporate strategy.
DoubleClick unveils DART Enterprise 6.0; Contact Networks announces its enterprise relationship search application; OfficeMax selects e-Dialog as its marketing partner; and more.
Avaya and Genesys announce solutions for different sizes, opening more opportunities in the growing market.
Diverse groups want marketers to understand their life experiences and to build lasting connections.
The $1 billion merger will create the world's largest contact center solutions company as the market continues to consolidate.
The takeover gives the world's largest database software maker a shot at being the leader in the retail market space.
Concerto buys Aspect; SmartCompany releases version 4.0 of its flagship product; Amdocs acquires DST Interactive; and more.
Hyperion far outpaces its competitors in revenue share as the space continues to expand into different verticals.
This version will round out the CRM suite to include marketing tools and will have a pricing structure for a hosted option.
An industry expert offers marketers tips on keeping mistakes to a minimum when analyzing customer information.
Overall customer service scores are increasing at hotels, airlines, and car rental companies, but email responsiveness needs more work.
The DMA names its marketer of the year; Siebel unveils a fraud prevention tool; Acxiom helps banks target credit card applicants; and more.
An annual survey of the top-100 U.S. companies reveals what R E S P E C T means to their Web visitors.
SAP is still gaining market share in North America, say one analyst, who nonetheless thinks 'everything at Oracle is going according to plan.'
The U.S. postmaster general speaks about how traditional marketing can enhance the Web and other, more advanced ad mediums.
The demand for offshoring over the next three years may grow by as much as 30 percent, according to a new study.
IBM announces a services-oriented architecture initiative geared toward business partners, ISVs, and SIs; Siebel and IBM extend their partnership to offer a developer kit.
Bush's former commerce secretary opines on marketing and suggests that some privacy legislation will be refined over time.
Aspect Communications launches Uniphi Suite 6.1; Siebel and IBM reach an agreement; Aprimo has a new CFO; and more.
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