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The NCI's cancer information portal leads this quarter's ACSI survey.
A new tool provides a way for lenders and brokers to teach consumers how to reach their magic credit scores.
Search engine marketing helps direct consumers to the right place--your business.
Technologies offer more promise than actual usage right now.
According to one analyst, the management changes give the competition 'a bit of a jump.'
Omniture delivers version 12 of SiteCatalyst; Amdocs and Microsoft sign a letter of intent to deliver converged IP-based services; and more.
The platform integrates voice and data for CSRs; a Nortel user survey reveals a high percent of respondents have 'started to converge.'
Publicly owned banks need to weigh short-term financial results against long-term customer loyalty.
New revenue opportunities exist for vendors, but to be successful they must take into consideration the variety of markets to which they are selling.
The company unveils a plan to improve its financial performance and tries to ease investor worries.
Coremetrics' June release claims to deliver more accurate Web analytics, and adds a first party-cookie solution and a visualization tool.
Best practice suggests businesses must prepare customer-facing agents to deal with tough questions when things go wrong.
Computer and software providers' email responsiveness and respect for personal data rate low on a new survey.
NICE completes its Dictaphone acquisition; Nortel announces its first-quarter results; Pivotal hits the books in Canada; and more.
Additions to Business Objects' operational BI platform still require integration, but address the trend of operational and tactical analytics.
Marketers can update their messages in real time across various touch points.
Business Owner Link tool helps marketers find business owners during their off hours.
Outsourcing Center gives the nod to partnerships that are built to last, and uncovers recent industry trends during its award-evaluation process.
First-quarter gains were below expectations, but outpaced growth in the rest of the economy.
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