|
The updated platform includes a new business process management engine, an improved mobile user interface, and added automation and ease-of-use tools.
CRM Featured Articles,
Posted 23 Nov 2015
The integration adds video as a voice of the customer feedback medium.
CRM Featured Articles,
Posted 20 Nov 2015
Scoring and segmentation tools will enable marketers to anticipate likely customer behavior—and engage them accordingly.
CRM Featured Articles,
Posted 18 Nov 2015
The combined platforms allow businesses to access—and track—enormous amounts of customer data.
CRM Featured Articles,
Posted 17 Nov 2015
Vidyard Live enables marketing and sales to see who watches their live events and automatically converts videos for on-demand use.
CRM Featured Articles,
Posted 13 Nov 2015
The integration bolsters collaboration among sales and service departments in small to midsize businesses.
CRM Featured Articles,
Posted 12 Nov 2015
The vendor brings knowledge management capabilities to the cloud to improve customer support interactions.
CRM Featured Articles,
Posted 10 Nov 2015
TouchSocial helps brands provide live chat and personalized self-service options to consumers on social networks. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 10 Nov 2015
The number of tickets at two-thirds of support organizations is on the rise, according to the industry association. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 06 Nov 2015
The brick-and-mortar shop aims not to compete with Amazon's online book sales, but to deliver a different kind of in-store experience. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 06 Nov 2015
Contact Center: Enterprise, Communications Center, Contact Center: Service Provider, Communications Portal, and Quality Management Suite all get upgrades. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 05 Nov 2015
Speakers stress the importance of getting higher-ups on board with digital projects.
CRM Featured Articles,
Posted 05 Nov 2015
Sales reps can gain access to client and prospect information as well as lead scores and grades within the popular email platform.
CRM Featured Articles,
Posted 03 Nov 2015
Columbia University research suggests that customers are willing to share personal information with trusted brands.
CRM Featured Articles,
Posted 30 Oct 2015
AppFoundry will be the only enterprise marketplace "focused 100 percent on service solutions." (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 30 Oct 2015
On day three of its annual user conference, Oracle promises "always on" protection features to cloud users.
CRM Featured Articles,
Posted 28 Oct 2015
Oracle addresses rising standards in customer experience with new cloud-based tools.
CRM Featured Articles,
Posted 27 Oct 2015
Most contact centers are keeping track of the wrong metrics, the ICMI found. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 23 Oct 2015
Vibes is one of the launch partners for the IBM Universal Behavior Exchange (UBX), adding its mobile wallet and mobile marketing technologies to the IBM Marketing Cloud.
CRM Featured Articles,
Posted 23 Oct 2015
|