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Accuracy is just part of the battle; marketers also need to know how to interpret location data.
CRM Featured Articles,
Posted 07 Jan 2016
This year's poll finds that CRM efforts will remain a top priority in 2016.
CRM Featured Articles,
Posted 07 Jan 2016
Vuzix M100 wearables come equipped with APX Labs' Skylight software, which will also be compatible with the forthcoming M300 model.
CRM Featured Articles,
Posted 06 Jan 2016
The latest edition of the open-source CRM software includes enhanced sales processes, workflow automation, and a mobile Android app.
CRM Featured Articles,
Posted 05 Jan 2016
The solution brings real-time customer information and 100 percent call recording to Microsoft's communications system.
CRM Featured Articles,
Posted 04 Jan 2016
Mobile will continue to dominate, but businesses need to be aware of the platform's risks.
CRM Featured Articles,
Posted 30 Dec 2015
The service allows users to provide emergency responders with important information to reduce response time. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 29 Dec 2015
The domestic contact center job market continued its expansion during the summer. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 22 Dec 2015
The new partnership seeks to improve how businesses handle data from various sources.
CRM Featured Articles,
Posted 21 Dec 2015
New analytics offerings enable companies to measure customer satisfaction, benchmark performance, and gauge the business impact of their social communities.
CRM Featured Articles,
Posted 18 Dec 2015
The faster the response, the more customers are willing to pay. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 18 Dec 2015
The CRM vendor and the content management provider bolster offerings for customers of both platforms.
CRM Featured Articles,
Posted 17 Dec 2015
The new platform aims to improve B2B marketing performance by providing insight into online behavior.
CRM Featured Articles,
Posted 16 Dec 2015
A report from Frost & Sullivan shares predictions about the state of the cloud contact center solutions market. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 16 Dec 2015
Marchex, a mobile advertising analytics company, today launched a major security enhancement to Marchex Call Analytics that enables companies to automatically redact credit card numbers from recorded phone calls in real time. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 15 Dec 2015
Research indicates that though consumers use multiple channels in their shopping journeys, companies are not successfully implementing omnichannel marketing strategies.
CRM Featured Articles,
Posted 14 Dec 2015
The social network is launching new capabilities to enhance the platform's customer service features. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 11 Dec 2015
Zendesk released Advanced Voice, an enhanced version of its phone support offering, embedded directly into its cloud-based contact center software. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 10 Dec 2015
The vendors unite to give marketing and sales professionals visual tools that help them examine their pipelines.
CRM Featured Articles,
Posted 10 Dec 2015
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