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While PureCloud adoption is high, the company is not abandoning its Customer Interaction Center (CIC) solution. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 06 Jun 2016
The solution aims to provide publishers with greater control over their ads.
CRM Featured Articles,
Posted 06 Jun 2016
In an industry often criticized for poor customer satisfaction, T-Mobile rose to the top, beating out competitors AT&T, Verizon, and Sprint. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 03 Jun 2016
Separate deals see two large marketing technology firms acquired by venture capitalists.
CRM Featured Articles,
Posted 03 Jun 2016
Salesforce.com plans to leverage Demandware's capabilities to build out its Commerce Cloud.
CRM Featured Articles,
Posted 02 Jun 2016
The solution aims to bridge the digital and physical worlds with location data analysis and real-time push notifications.
CRM Featured Articles,
Posted 01 Jun 2016
The new features encourage collaboration among sales reps.
CRM Featured Articles,
Posted 31 May 2016
To deliver a more seamless cross-device experience for customers, Salesforce has introduced Snap-In SDKs for the Web and for mobile devices. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 27 May 2016
Only 3 percent of all companies can start a customer interaction on one channel and seamlessly move to another channel, while still maintaining all the context of the previous interactions. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 26 May 2016
If businesses wish to hold on to their customers, they must go beyond their demands for outstanding experiences and reach them in their channels of choice.
CRM Featured Articles,
Posted 25 May 2016
Companies that resist digital transformation may need their mind-set disrupted.
CRM Featured Articles,
Posted 25 May 2016
Contact centers have a crucial need for knowledge management, but other technologies are also key. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 25 May 2016
In connecting with customers, companies should reach out on a human level: telling stories, creating personas, and building loyalty and trust.
CRM Featured Articles,
Posted 24 May 2016
Gathering insights to give customers the experiences they want will give companies an edge.
CRM Featured Articles,
Posted 24 May 2016
Customer effort and a customer experience mentality are cited as the keys to improving service. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 24 May 2016
The deal adds cloud and contact center infrastructure technology to NICE's portfolio. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 19 May 2016
The enhancements enable managers to coach their sales reps in alignment with company goals, and adjust compensation plans according to industry best practices.
CRM Featured Articles,
Posted 19 May 2016
SAP is adding more predictive and machine learning capabilities and unifying its analytics solutions under the BusinessObjects brand.
CRM Featured Articles,
Posted 19 May 2016
The new cloud-based order and billing solution headlines a day of product announcements, including updates to OneWorld and Intelligent Order Management.
CRM Featured Articles,
Posted 18 May 2016
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