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The deal extends Verint's Actionable Intelligence vision with real-time, contextual self-service software. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 22 Feb 2016
The new partnership provides businesses with an easy-to-use means of delivering video communications to consumers.
CRM Featured Articles,
Posted 22 Feb 2016
Twitter updates its Direct Message capability with deep links, which enable users to send private messages to businesses quicker and more effectively. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 19 Feb 2016
Companies can analyze reviews and sentiment data from Yelp to extract insights and act on them to drive business outcomes.
CRM Featured Articles,
Posted 19 Feb 2016
A single-view dashboard enables sales organizations to monitor the status of opportunities in their pipelines.
CRM Featured Articles,
Posted 18 Feb 2016
The kit helps developers incorporate calling and messaging integration into their apps and services.
CRM Featured Articles,
Posted 17 Feb 2016
The tool unites CRM data with behavioral data to personalize customer engagements.
CRM Featured Articles,
Posted 16 Feb 2016
The new app offers on-the-go CRM functionality to professionals that deliver service on-site. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 12 Feb 2016
Visual analytics tools aim to let sales professionals craft better strategies and boost team performance.
CRM Featured Articles,
Posted 11 Feb 2016
Brainshark for Coaching aims to help sales managers mentor their reps.
CRM Featured Articles,
Posted 10 Feb 2016
In leveraging Taggstar's Social Proof Engine, Jivox aims to give online retailers access to personalized digital advertising features.
CRM Featured Articles,
Posted 09 Feb 2016
The partnership aims to deliver speech analysis speech-to-text solutions to small and medium-size businesses.
CRM Featured Articles,
Posted 08 Feb 2016
For the second quarter in a row, L.L. Bean reigns supreme on Stella Service's benchmark report of retailers' customer service performance. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 05 Feb 2016
The new solution lets users compare their account-based marketing efforts to more traditional marketing approaches.
CRM Featured Articles,
Posted 05 Feb 2016
Tighter links with CRM systems help mobile sales and service professionals glean insights about content.
CRM Featured Articles,
Posted 04 Feb 2016
Users of the company's Xera system can now search their entire document collections within Office 365.
CRM Featured Articles,
Posted 03 Feb 2016
The cloud-based unified communications system breaks down the barriers separating international teams to improve customer engagement.
CRM Featured Articles,
Posted 02 Feb 2016
The new features seek to improve collaboration and the mobile experience.
CRM Featured Articles,
Posted 01 Feb 2016
A new sales workflow tool gives account visibility to indirect channel sales managers.
CRM Featured Articles,
Posted 29 Jan 2016
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