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High staff turnover and a shortfall in qualified employees could slow the growth of the Indian call center market.
A shift from penny-pinching to business growth and the appeal of hosted solutions are contributing to a license-revenue upswing.
Concerto Software extends VoIP functionality; Aspect launches an Anniversary Edition; Business Objects names a new CEO; and more.
Advances in technology may be not be so advanced, as they hinder the old service-with-a-smile treatment that many Americans want.
Dreamforce '05: Marc Benioff details visions of 'the eBay of enterprise applications' with Appforce.
Ellison and company look to bolster their portfolio to counter SAP as industry consolidation continues.
The release integrates with Lotus Notes and provides hosted contact center enhancements.
Knowledge workers lose up to 2.1 hours of productivity per day to interruptions; managers should alter performance expectations to today's workplace.
Harte-Hanks launches new vertically focused service centers; NetSuite opens a new office in Singapore; Experian introduces a consumer classification product for France; and more.
Newly enacted legislation will drive security spending growth among SMBs; owners and managers must protect employees' ID data.
A matrix approach that combines customer data will forge better sales and marketing results as buying patterns emerge.
The next-gen offering will be a natural extension of personal productivity programs.
The company is 'positioning' itself as offering enterprise analytics, with business functions like performance and supply chain management.
Sage releases ACT! 2006; Salesnet previews its 25th Anniversary Edition; Siebel dodges an SEC bullet; and more.
Opus's delivery model and consultative practice place Verint in a better competitive position.
Companies recognize the importance of metrics, but continue to fear their perceived complexity; lack of vendor awareness is also a factor.
The euro 1.8 billion contract is the largest financial deal ever involving offshore IT service providers.
Verint Systems acquires Opus Group for $12 million; 3Com teams with Nuasis to deliver contact center tools; and more.
One analyst says that the market leaders 'are the most comfortable with outsourcing.'
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