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Partners '07: Fresh off completing its breakaway from parent company NCR, the vendor unveils an alliance with SAS and defines its product roadmap (including the long-in-the-works Relationship Manager 6).
CRM Featured Articles,
Posted 09 Oct 2007
The company will begin rolling out by year's end the latest version of its IP business communications software platform -- a release focused on security, integration, simplified deployment, and mobility.
CRM Featured Articles,
Posted 09 Oct 2007
The friendly takeover folds new business intelligence capabilities into one of the leading enterprise software platforms; amidst differing opinions, rumors loom of a counteroffer from Oracle or IBM.
CRM Featured Articles,
Posted 08 Oct 2007
In an increasingly global economy, unified communications should be on the top of the to-do list for small and midsize businesses (SMBs), according to a new report.
CRM Featured Articles,
Posted 08 Oct 2007
A study by Forrester Research highlights the top marketing, merchandising, and multichannel initiatives as retailers become wiser about the online world.
CRM Featured Articles,
Posted 05 Oct 2007
Applix bolsters its user community with a cache of new applications, development tools, and tips; one analyst says Applix On-Demand could become a SaaS offering of its own.
CRM Featured Articles,
Posted 04 Oct 2007
New Gartner research details the strong growth and strengths of India-based service providers, and their inevitable arrival among the global top 10.
CRM Featured Articles,
Posted 04 Oct 2007
The analyst firm ranks the vendors by revenue and market share, and finds SAS Institute and Microsoft continue to make inroads.
CRM Featured Articles,
Posted 03 Oct 2007
"Triple-play" subscriptions will shoot up 52 percent in 2007, but in the short term it will not boost the industry's profit margins.
CRM Featured Articles,
Posted 03 Oct 2007
Wes Hayden becomes president of Nuance Communications' new Enterprise Division, part of Nuance's shift from point technologies to integrated enterprise solutions.
CRM Featured Articles,
Posted 03 Oct 2007
The networking giant's acquisition of Latigent, a provider of contact center business intelligence software, extends the reach of its Customer Contact Business Unit.
CRM Featured Articles,
Posted 02 Oct 2007
The corporate parent of the New York Rangers says the league is skating on thin ice.
CRM Featured Articles,
Posted 02 Oct 2007
The Midwest agency beefs up its automotive CRM by uniting with another industry player.
CRM Featured Articles,
Posted 01 Oct 2007
Two venture-capital firms help launch and fund a program for companies to develop Force.com applications.
CRM Featured Articles,
Posted 01 Oct 2007
Out of a field of eight Web analytics products, the latest Forrester Wave elevates five to the top category, a sign of how confusing things are for customers.
CRM Featured Articles,
Posted 28 Sep 2007
New speech recognition approach converts audio into text to power searches of multimedia files.
CRM Featured Articles,
Posted 27 Sep 2007
Contact centers are continuing to accelerate toward a distributed, home-based staffing model, says a new report.
CRM Featured Articles,
Posted 27 Sep 2007
Companies will shell out 16 percent more on customer management apps next year, but nearly one-third of companies have experienced failed implementations -- and 25 percent of all CRM licenses go unused.
CRM Featured Articles,
Posted 26 Sep 2007
An online consumer education provider and an EFM vendor team up to help companies help their clients.
CRM Featured Articles,
Posted 26 Sep 2007
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