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As the market for these tools continue to evolve, vendors continue to push towards a consolidated solution set.
CRM Featured Articles,
Posted 02 Nov 2007
New research points to explosive growth in CRM adoption across every segment -- especially on-demand CRM.
CRM Featured Articles,
Posted 02 Nov 2007
Contact centers can't be stodgy. They need to keep up with the kinds of technologies -- email and IM -- their younger customers rely on.
CRM Featured Articles,
Posted 01 Nov 2007
New research shows Australia leading the adoption of CRM software in the rapidly expanding Asia-Pacific market.
CRM Featured Articles,
Posted 01 Nov 2007
A new study highlights the importance for financial services firms to round out their SMB offerings, fresh off the heels of a related announcement by Wells Fargo.
CRM Featured Articles,
Posted 31 Oct 2007
SPSS Directions '07: Panelists advocating statistical solutions at the company's North American conference seem to be mavericks of the business industry.
CRM Featured Articles,
Posted 31 Oct 2007
The keynote presenter at SPSS's Directions 2007 North American Conference speaks about gaining a competitive edge by doing the math.
CRM Featured Articles,
Posted 30 Oct 2007
The pool of Web analytics providers continues to shrink.
CRM Featured Articles,
Posted 30 Oct 2007
The Bozeman bunch signs partnerships with Demandware and Cast Iron Systems to expand its e-commerce and integration capabilities.
CRM Featured Articles,
Posted 29 Oct 2007
Big-name companies populate the Leaders Quadrant as vendors and customers alike look to leverage data warehouses as mission-critical applications.
CRM Featured Articles,
Posted 26 Oct 2007
The CRM vendor teams with the business coach to deliver Web-based professional advice through the CRM interface.
CRM Featured Articles,
Posted 25 Oct 2007
A new award recognizing innovative e-commerce solutions hopes to motivate "fresh and unusual" ideas.
CRM Featured Articles,
Posted 25 Oct 2007
The software giant lowers the price for Dynamics CRM 4.0 and unveils new functionality and partner news at its Convergence 2007 Copenhagen conference.
CRM Featured Articles,
Posted 24 Oct 2007
The on-demand provider fills its pre-IPO days with the announcement of SuiteBundler, a feature-and-function packaging system for resellers to maximize delivery of services.
CRM Featured Articles,
Posted 24 Oct 2007
Nuance Conversations '07: Speech technology will be the key driver of Web innovation, according to a presenter -- primarily through natural language and its use in mobile search.
CRM Featured Articles,
Posted 23 Oct 2007
Nuance Conversations '07: The convergence of various networks and technologies will ultimately determine the future of business enterprise.
CRM Featured Articles,
Posted 23 Oct 2007
Research firm delves into a new area of enterprise software: passive desktop agents.
CRM Featured Articles,
Posted 22 Oct 2007
The initial public offering for on-demand voice messaging provider SoundBite Communications continues to be delayed due to accusations of patent infringement.
CRM Featured Articles,
Posted 22 Oct 2007
The company's head of Fusion Applications is expected to leave, raising questions and concerns about the vendor's ability to deliver Fusion as scheduled.
CRM Featured Articles,
Posted 19 Oct 2007
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