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Apple's 3G update to its popular handheld has early support from big names in the industry, but little meat so far.
CRM Featured Articles,
Posted 10 Jul 2008
Gartner sees 23 percent growth in 2007, and also finds social networking becoming a disruptive force in the CRM industry.
CRM Featured Articles,
Posted 10 Jul 2008
The customer interaction management vendor -- now an nGenera company -- partners with Denodo to offer data mashups.
CRM Featured Articles,
Posted 09 Jul 2008
The deal furthers Aspect's strategy regarding unified communications for the contact center, according to a company executive.
CRM Featured Articles,
Posted 09 Jul 2008
Magic Quadrant for Data Mining '08: Packaged applications are all the rage -- but as the pair atop the list remains the same, a Visionary emerges overseas.
CRM Featured Articles,
Posted 08 Jul 2008
The economic downturn pushes spending away from traditional advertising to more accountable online media.
CRM Featured Articles,
Posted 08 Jul 2008
Magic Quadrant for EMM '08: Until buyers are using EMM solutions as platforms, vendors can't be marked for their ability to deliver.
CRM Featured Articles,
Posted 07 Jul 2008
Forrester says "persuasive" content management relies on having technology and marketing personnel understand each other.
CRM Featured Articles,
Posted 07 Jul 2008
Magic Quadrant '08: With calm but constant growth in the CRM service provider space, the largest firms still lead the way.
CRM Featured Articles,
Posted 04 Jul 2008
ID Analytics' new authentication solution looks to break high-cost boundaries.
CRM Featured Articles,
Posted 03 Jul 2008
With CrowdSound, companies can put an ear to customer noise.
CRM Featured Articles,
Posted 02 Jul 2008
The latest study from the CFI Group finds customer satisfaction remains an important competitive differentiator.
CRM Featured Articles,
Posted 02 Jul 2008
A new report from AMR on customer management indicates double-digit market growth is here to stay, though the economy remains a concern.
CRM Featured Articles,
Posted 01 Jul 2008
Forrester sees nearly six times more respondents in this year's survey, a sign that green initiatives are increasingly top-of-mind for technology departments.
CRM Featured Articles,
Posted 01 Jul 2008
Maybe someday. In the meantime, Genius.com has unveiled a solution that strives to bridge the departmental divide.
CRM Featured Articles,
Posted 30 Jun 2008
Gartner advises technology departments to gear up for the next wave of modernization.
CRM Featured Articles,
Posted 30 Jun 2008
Callidus Software announces an addition to its performance management offering: a corporate alignment product -- one that's on-demand, to boot.
CRM Featured Articles,
Posted 27 Jun 2008
The newest offering from the provider of enterprise compliance and quality management solutions takes the human factor out of unifying data.
CRM Featured Articles,
Posted 27 Jun 2008
A recent study from the SSPA finds "higher-than-expected" gains in customer community and wiki adoption.
CRM Featured Articles,
Posted 27 Jun 2008
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