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Sage acquires the mobile division of its partner, Corum, in an effort to increase mobile integration; mobility is hot now for companies that want to invest in a product.
The company see the benefits of its Affinium EMM solution as a "marketing system of record," in bridging the gap between different applications.
The Winter '07 release will offer "unlimited customization" for analytics and BI tools, including Business Objects Crystal Xcelsius; one analyst sees the potential benefit to CRM in general.
Developing multiple strategies and values will improve the business performance of a CRM implementation, according to Gartner.
Sage launches the latest version of its full-featured CRM suite at the Gartner CRM Summit in Chicago, with renewed focus on end-user adoption and mobility.
An analyst recommends taking a close look at IT's needs and capabilities, the contract, overall usefulness to the business, and other factors in making the decision.
With 80 percent of computers lacking core protection, the CMO Council and the National Crime Prevention Council launch the Take a Bite Out of Cyber Crime campaign.
A new bundle of VoIP applications helps educators and administrators unify and expand touch points for students and faculty.
The largest U.S. companies are collecting more personal information from customers, but are less likely to spread it around, according to a new report.
Both RIM and Palm introduce new smartphones that offer significant improvements over previous models for connectivity to enterprise applications.
Mobile sales solutions help make top businesses what they are, and many others are following their lead, according to a new survey.
Following its purchase of AimNet Solutions, the outsourcer will continue to look for other acquisitions in the U.S., Europe, and India.
The IVR and speech app specialist looks to IP contact center functionality to help it compete more effectively in the general contact center space.
Transformation from service to sales requires different skill sets for agents, and an environment that supports their efforts.
The venerable product line receives upgrades to improve security, Outlook integration, and user productivity; one analyst lauds the new functionality.
Many vendors have either dropped out of the market or been acquired, but a slew of new, smaller companies with innovative solutions has stepped in to take their place.
The market continues its moderate growth as enterprises developed new strategies and tactics to integrate SCM with other enterprise applications.
The Yankee Group finds APM to be one of the most attractive market opportunities driving global network strategy.
Data bandits gained access to personal data of AT&T customers who bought DSL equipment from the telecommunications giant; a potential fraud threat is up for several thousand customers.
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