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Retailers beware: Survey blames inflation, unemployment, and smaller income gains for buyer burnout.
CRM Featured Articles,
Posted 01 May 2008
CallMiner plans to enter a new realm, large enterprises, and prove its solution's scalability with its latest Eureka release.
CRM Featured Articles,
Posted 01 May 2008
G-Force '08: At its annual user conference, the Alcatel-Lucent unit expands on the launch of its latest offering.
CRM Featured Articles,
Posted 30 Apr 2008
G-Force '08: Despite the increasing popularity of Web interactions, customers keep calling.
CRM Featured Articles,
Posted 30 Apr 2008
Unica's Marketing Innovation Summit '08: The only kind of customer relationship that matters is one built on trust.
CRM Featured Articles,
Posted 29 Apr 2008
The SaaS and PaaS vendor becomes a public company in an unorthodox way, raising funds for further development of its Etelos Marketplace.
CRM Featured Articles,
Posted 28 Apr 2008
Sales performance management breaks data out of the operational realm -- and tries to deliver business intelligence in the process.
CRM Featured Articles,
Posted 28 Apr 2008
Unica's Marketing Innovation Summit '08: As customers take the stage, marketers have to stop singing and start listening.
CRM Featured Articles,
Posted 28 Apr 2008
The market for social business technology will grow to $4.6 billion by 2013, but the big players may not be those we know today, according to a new report.
CRM Featured Articles,
Posted 28 Apr 2008
Web 2.0 Expo '08: Mashups and meshes and dashboards -- oh, my!
CRM Featured Articles,
Posted 25 Apr 2008
Web 2.0 Expo '08: With interest in Enterprise 2.0 at an all-time high, it's time to get the people behind you.
CRM Featured Articles,
Posted 25 Apr 2008
Web 2.0 Expo '08: Aiming to innovate is always in season.
CRM Featured Articles,
Posted 24 Apr 2008
In a shift away from open-standard IVR platforms, new Datamonitor statistics show approximately 69 percent of all IVR shipments will be VoiceXML-based platforms.
CRM Featured Articles,
Posted 24 Apr 2008
A new study from DMG Consulting finds the market will rapidly expand, with 30 to 35 percent of all new contact center seats being hosted by 2011.
CRM Featured Articles,
Posted 23 Apr 2008
A new study from Gartner predicts that, by 2010, 90 percent of software-as-a-service providers will incorporate some component of open-source technologies into their infrastructures.
CRM Featured Articles,
Posted 23 Apr 2008
From entry-level to enterprise-level, Teradata's solution just got more affordable.
CRM Featured Articles,
Posted 22 Apr 2008
The 4.0 version of the recently renamed on-demand CRM suite from Microsoft reaches its domestic launch date.
CRM Featured Articles,
Posted 22 Apr 2008
While other vendors are still just announcing plans to deliver UC capabilities, Siemens Communications announces two UC-enabled contact center packages and a voice-portal solution for its SIP-based OpenScape UC Server.
CRM Featured Articles,
Posted 21 Apr 2008
Zoho moves up in functionality but continues to keep prices down.
CRM Featured Articles,
Posted 21 Apr 2008
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