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Refreshed interest in the contact center is spurring investment in VoIP, speech recognition, data integration, and performance analytics.
The acceleration means a greater return on investment for companies and a bigger piece of the enterprise pie for marketers.
Version 8 of the company's flagship product introduces new, prebuilt Accelerators that assist customers in overcoming common data challenges associated with making the transition to MDM and CDI.
Consumers can get ill over bad service experiences, but there is a silver lining: Most of them buy more from a company because of a good service experience.
The latest version will have tighter integration with Office and Vista, and will be sold alongside Dynamics ERP.
Many European businesses are classifying mobility as a core component of their strategic initiatives, but are concerned primarily with cost and reliability factors.
Pitney Bowes Group 1 makes additions and upgrades to its data management offerings, built on a new platform; pressure in the market is quickly increasing, according to one analyst.
The acquisition rampage continues as the software behemoth acquires a CIS vendor for an undisclosed sum; the CIS market is ripe for acquisition.
Skill level is dwindling and now this labor lake must be stocked through a better human capital investment, according to a new study from PricewaterhouseCoopers.
CIOs should prepare, be more proactive, and must place the people and processes before the technology if their company is part of an M&A.
Budgets will grow by 12.3 percent next year, thanks to factors like healthy IT spending, enhanced functionality, and continued interest from SMBs and midmarket companies.
New software designed for large, multiline lenders pulls together facets of mortgage, auto, and credit card lending into a single system.
Thanks to convenience and consumer comfort with online shopping, a report states that this year's online holiday retail sales may touch $27 billion.
Purisma's new Data Hub product focuses on improving data accuracy while reducing implementation times, which one analyst says increases these types of solutions' value.
The vendor makes available its newest upgrade to its Service suite, which features nine new applications catering to self-service, assisted service, and process automation.
The BPM software provider announces the launch of Hyperion System 9 Release 9.3, which focuses on data cleansing and integrity, as well as integration.
Increased customer activity and better search engine performance will grow paid search, but companies must mind their budgets, according to a new study.
The company formerly known as SalesGene distills its sales assistant product for individual sellers on the go; one analyst says it "democratizes CRM."
The BI vendor announces QlikView for Communities, among other products, to allow a customer's partner community easier access to its analytic toolset.
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