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Executives are spearheading investment efforts in mobile sales productivity tools, according to a new study.
IS provider Experian steps out of its credit checking focus to further develop multichannel marketing solutions and services with six new releases.
The company has made generally available new features and enhancements to its multichannel product suite; the functionality focuses on deeper integration and beefed up content authoring and search functionality.
The company releases version 4.0 of its EFM solution, which, when tied to its other applications, provides the enterprise with EFM suite, according to one analyst.
Some customers have more value to a company than others and it pays to treat them accordingly--precision marketing tools can help, a new study finds.
ClientLogic and SITEL enter a merger agreement to form a massive organization spanning six continents; one analyst says the global footprint is "essential in today's space."
The information broker announces its most granular customer segmentation model yet, and acquires Estonian credit bureau Krediidiinfo.
Dreamforce '06: At the annual Salesforce.com event, Colin Powell stressed the importance of the Web and how businesses can leverage it to for a competitive advantage.
More players, more global deals, and decreased spending on outsourcing are changing the way companies like IBM, BCS, and EDS are packaging their services.
Spanlink unveils its Mobile Supervisor Workstation product, arming contact center supervisors with a tool to monitor and manage schedules and interact with agents without having to be in front of their desktop.
Companies place a high value on call center service, but as yet have not invested in the technology and training to support it, according to a new study.
Unified CVP 4.0 features operations, administration, management, and provisioning capabilities, along with service creation environment enhancements.
Dreamforce '06: Marc Benioff outlines the company's new customization and programming platform, discusses community development, and announces Winter '07.
Vertical-specific RPM solutions provider MVI Technology may help the enterprise solutions provider to get more industry expertise and functionality.
The most profitable salespeople are the ones who can focus on high quality leads, according to a new study; organizations should provide the right opportunities and not force customer care onto sales.
Securing brand trust is crucial for success says a new study; consistency in security and privacy is needed across the enterprise, yet execs and marketers are not in sync.
SugarCRM deploys a community marketplace where developers can offer extensions and community-built applications.
Working from home or from a satellite office continues to gain traction thanks in large part to efforts geared toward attracting and retaining high-impact employees.
The company purchases MSC eConsulting to expand service offerings and to fulfill customer demand for tighter CRM integration with back-office systems.
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