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The market is experiencing growth for the first time in years as vendors introduce new delivery models and applications to drive strategic value.
An In-Stat report suggests a market is brewing for hosted IP multimedia subsystems, if carriers and customers can see the opportunity.
Sento makes available CXP, a product that is designed to "execute" the data gathered from Web analytics software.
Etalk's newest installment of Qfiniti Expert, a tool designed to automatically deliver targeted online programs to agents, tackles a big issue facing e-learning today.
SAP continues its dominance of European sales as Salesforce.com and Microsoft see the most growth.
Oracle follows the Salesforce.com lead, announcing the integration of Before the Call's sales intelligence functionality into its Siebel CRM On Demand platform.
The direct marketing company acquires a data quality specialist, but one analyst says it will take time to integrate it into Trillium Software.
By making its huge contact database available at no charge, the social networking provider hopes to fill a void in personal access while making fresh info the users' responsibility.
The pending release of AOLVideo.com, a comprehensive video library, raises questions of competition and advertising value in the video sharing space.
Retailers won't have to worry about high gas prices keeping potential customers away, but should focus on letting customer data and demand inform their autumn sales.
Talisma and eVergance lead the formation of an industry consortium devoted to improving online and multichannel customer interaction.
SugarCRM releases version 4.5 of Sugar, the first version of the company's flagship product resulting from its technical agreement with Microsoft.
The $4.5 billion acquisition marks HP's entry into the world of business applications, SOA, and more.
Aspect's latest upgrade focuses on support for outbound and blended contact center environments, while Witness Impact 360 Version 7.7 targets recording and optimization.
About two-thirds of skills gaps are in customer handling, and training initiatives haven't changed patterns in the workforce.
Eloqua's Summer 2006 Conversion Suite offers customers the ability to create customized programs and moves the company toward true platform status.
A Patricia Seybold Group report argues that companies and customers need to be "codevelopers" to develop successful online community platforms.
Most manufacturers aren't using the technology available to them to improve customer satisfaction while improving operational efficiency.
The business software vendor teams up with its user group to develop meaningful metrics for call centers; other benchmarking tests are on the way.
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