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New research from Keynote indicates that consumers expect flawless online and mobile experiences, a demand that will only increase this year.
The infrastructure giant acquires IronPort to beef up its network security capabilities; more acquisitions will likely follow, according to one industry pundit.
Consumers are more open to text message and mobile marketing than most companies know; some name brand businesses are taking advantage of this developing medium.
As more consumers rely on the Internet to shop for cars, dealerships look to turn online leads into sales.
The supply and demand talent dynamic for technology-based industries is one of the main factors behind expected growth in wages in 2007, a talent and outsourcing services provider says.
SMBs are paying more for ERP systems than enterprises but receiving less business benefit, a study reveals.
North American enterprises devoted about one fourth of their 2006 telecom and network services budgets to mobility, but most of these budgets are still going to landline services.
Free shipping as a holiday promotion has become a must-do for online retailers; a new study helps retailers understand how this offer can become a differentiator.
The agency's Oversight Board report finds 80 percent of respondents are satisfied with IRS customer service when compared with other government offices.
Forrester Wave on Customer Hubs, 2006: As more attention turns to customer hubs, the continuing development makes it difficult to see clearly into this space; a new Forrester Wave takes a focused look at vendor offerings.
The results from this year's holiday shopping are in, with most retailers posting impressive customer satisfaction scores; last year's leaders raise the bar for service.
A recent study ranks information compromise and terrorism the top executive worries, trumping "traditional concerns" like product recalls.
IT spending will increase, but at a reduced rate as companies focus on "running the existing IT infrastructure," according to one industry analyst.
Retailers are becoming smarter as they target business intelligence functionality for managing customer data; new research shows heavy BI adoption, but plenty of room to grow.
ERF Wireless snaps up Southwest Enhanced Network Services; banks will benefit from owning their own wireless equipment and dropping expensive T1 lines.
The e-service vendor's latest release eyes unifying email and chat capabilities to provide agents with a holistic view of the customer.
NetSuite brings HR functionality to its suite offering, giving employees access to payroll information and streamlining business processes.
Loyalty leaders outperform loyalty laggards in payment options, item delivery, and post-sale customer support; Victoria's Secret and Walgreen's are click-and-mortar standouts.
A new report finds that mobile use is becoming pervasive and encourages marketers to dive in now, despite difficulties with dissimilar carriers and wary consumers.
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