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Oracle OpenWorld '08: The vendor kicks off its annual conference with a Monday keynote filled with a laundry list of announcements, strategies, and roadmaps.
CRM Featured Articles,
Posted 22 Sep 2008
Gartner Web Portals, Content & Collaboration Summit '08: An active and collaborative community involves taking liberties and setting limitations.
CRM Featured Articles,
Posted 19 Sep 2008
Annual Call Center Exhibition '08: In an environment where attrition and change are rampant, one speaker argued without passion, contact center agents are lost.
CRM Featured Articles,
Posted 18 Sep 2008
destinationCRM Exclusive: The consultancy gathers its resources and expertise in software-as-a-service CRM -- and stresses that SaaS may not be right for everyone.
CRM Featured Articles,
Posted 18 Sep 2008
Gartner Web Innovation Summit '08: Salesforce.com chairman and CEO weighs in on the evolving software landscape and his CRM company's monumental leap onto the platform.
CRM Featured Articles,
Posted 17 Sep 2008
Annual Call Center Exhibition '08: According to the keynote presenter, only a personal connection can lead to true satisfaction.
CRM Featured Articles,
Posted 17 Sep 2008
TreeHouse Interactive's channel management suite gets an overhaul in advance of integration with Oracle CRM On Demand.
CRM Featured Articles,
Posted 17 Sep 2008
Gartner Web Innovation Summit '08: Computing on the Web today means community, collaboration, and consumerization.
CRM Featured Articles,
Posted 16 Sep 2008
destinationCRM Exclusive: A hybrid solution from Aspect Software and Microsoft's Tellme subsidiary validates ongoing plans to deliver unified communications to the masses.
CRM Featured Articles,
Posted 16 Sep 2008
SalesLogix version 7.5 offers extended Web access and customization features.
CRM Featured Articles,
Posted 15 Sep 2008
100 percent of companies surveyed by Aberdeen Group report either having customer experience management in place or planning on having it within 30 months.
CRM Featured Articles,
Posted 12 Sep 2008
SAS Institute broadens its customer intelligence with a new analytics solution.
CRM Featured Articles,
Posted 12 Sep 2008
New research indicates that a 3.6 percent drop in 2007 may be followed by further declines this year -- and well into 2009.
CRM Featured Articles,
Posted 11 Sep 2008
Gartner CRM Summit '08: Key takeaways include building upon the customer experience and embracing social trends; 90 percent of attendees report CRM budgets have either remained the same or increased over the past year.
CRM Featured Articles,
Posted 11 Sep 2008
New research suggests that the bulk of an average marketer's budget is now spent online.
CRM Featured Articles,
Posted 10 Sep 2008
The nGenera company's latest release looks to proactively avoid potentially poor experiences.
CRM Featured Articles,
Posted 10 Sep 2008
Analytics delivered via software-as-a-service continues to expand the business-user-friendliness of statistical analysis.
CRM Featured Articles,
Posted 09 Sep 2008
New research from DMG Consulting finds one out of every five contact centers is without a plan for business continuity or disaster recovery.
CRM Featured Articles,
Posted 09 Sep 2008
Gartner CRM Summit '08: Industry analyst provides recommendations in keeping interactions with the customer skin-deep.
CRM Featured Articles,
Posted 08 Sep 2008
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