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G-Force '08: Despite the increasing popularity of Web interactions, customers keep calling.
CRM Featured News,
Posted 30 Apr 2008
Unica's Marketing Innovation Summit '08: The only kind of customer relationship that matters is one built on trust.
CRM Featured News,
Posted 29 Apr 2008
The SaaS and PaaS vendor becomes a public company in an unorthodox way, raising funds for further development of its Etelos Marketplace.
CRM Featured News,
Posted 28 Apr 2008
Sales performance management breaks data out of the operational realm -- and tries to deliver business intelligence in the process.
CRM Featured News,
Posted 28 Apr 2008
Unica's Marketing Innovation Summit '08: As customers take the stage, marketers have to stop singing and start listening.
CRM Featured News,
Posted 28 Apr 2008
The market for social business technology will grow to $4.6 billion by 2013, but the big players may not be those we know today, according to a new report.
CRM Featured News,
Posted 28 Apr 2008
Web 2.0 Expo '08: Mashups and meshes and dashboards -- oh, my!
CRM Featured News,
Posted 25 Apr 2008
Web 2.0 Expo '08: With interest in Enterprise 2.0 at an all-time high, it's time to get the people behind you.
CRM Featured News,
Posted 25 Apr 2008
Web 2.0 Expo '08: Aiming to innovate is always in season.
CRM Featured News,
Posted 24 Apr 2008
In a shift away from open-standard IVR platforms, new Datamonitor statistics show approximately 69 percent of all IVR shipments will be VoiceXML-based platforms.
CRM Featured News,
Posted 24 Apr 2008
A new study from DMG Consulting finds the market will rapidly expand, with 30 to 35 percent of all new contact center seats being hosted by 2011.
CRM Featured News,
Posted 23 Apr 2008
A new study from Gartner predicts that, by 2010, 90 percent of software-as-a-service providers will incorporate some component of open-source technologies into their infrastructures.
CRM Featured News,
Posted 23 Apr 2008
From entry-level to enterprise-level, Teradata's solution just got more affordable.
CRM Featured News,
Posted 22 Apr 2008
The 4.0 version of the recently renamed on-demand CRM suite from Microsoft reaches its domestic launch date.
CRM Featured News,
Posted 22 Apr 2008
While other vendors are still just announcing plans to deliver UC capabilities, Siemens Communications announces two UC-enabled contact center packages and a voice-portal solution for its SIP-based OpenScape UC Server.
CRM Featured News,
Posted 21 Apr 2008
Zoho moves up in functionality but continues to keep prices down.
CRM Featured News,
Posted 21 Apr 2008
When a company believes in its brand, customers will believe in it, too.
CRM Featured News,
Posted 18 Apr 2008
The small-business CRM service provider becomes Infusionsoft, dropping "CRM" from its product name along the way.
CRM Featured News,
Posted 18 Apr 2008
Contact center solutions provider KomBea claims its new offering is "turning the live agent call-handling game on its head."
CRM Featured News,
Posted 18 Apr 2008
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