Altitude Software unveils the latest release of its Altitude uCI contact center suite with most of its shored-up functionality focusing on virtualization, service, and agent productivity.
CRM Featured News,
Posted 23 Jan 2007
KANA releases KANA OnDemand, a fully integrated SaaS customer service suite, to lower its software's implementation costs and increase its company's midmarket share.
CRM Featured News,
Posted 22 Jan 2007
A research report rates 11 vendors and their products in the performance management space, giving users a sense of where to turn to improve business results.
CRM Featured News,
Posted 22 Jan 2007
A study reveals that only half of smaller businesses trust the security of IP telephony, ranking it less certain than many other data networks.
CRM Featured News,
Posted 19 Jan 2007
Microsoft and Nortel debut three ICA products and outline the transformation of both companies' communication products through 2010 and beyond.
CRM Featured News,
Posted 18 Jan 2007
Deloitte predicts some key technology trends for 2007; social networking, green technology, and the reinvention of the user interface are among them.
CRM Featured News,
Posted 18 Jan 2007
The BI vendor adds real-time operational dashboards to its performance management solution and announces tighter integration with Salesforce.com.
CRM Featured News,
Posted 17 Jan 2007
Cost-cutting remains the top reason why companies outsource business processes, but other drivers include supporting growth and driving innovation.
CRM Featured News,
Posted 17 Jan 2007
Clementine is equipped with nearly 50 major enhancements spanning data preparation, graphs, modeling, output, security, performance, scoring, and more.
CRM Featured News,
Posted 16 Jan 2007
Salesforce.com releases the much-anticipated Apex platform today, which may lead to a long tail of advanced small niche solutions.
CRM Featured News,
Posted 16 Jan 2007
The telephony vendor releases a sophisticated solution for the retail space, highlighting a trend in vertical-based communications solutions, according to one analyst.
CRM Featured News,
Posted 15 Jan 2007
The company will debut its Secure Exchange technology tomorrow, enabling callers to give and receive information without being overheard.
CRM Featured News,
Posted 15 Jan 2007
WebMethods unveils the latest version of its flagship product, with strong emphasis on utilizing SOA to drive process management, a trend representative of this emerging market.
CRM Featured News,
Posted 12 Jan 2007
The vendor debuts its workforce optimization module, which--thanks to pre-integration with its contact center suite--will make it available to the SMB segment, according to one industry pundit.
CRM Featured News,
Posted 11 Jan 2007
Three new LMA products from iNeoMarketing are intended to strengthen B2B customers' relationships with marketers and salespeople; one analyst says such tools can solve "an important problem."
CRM Featured News,
Posted 11 Jan 2007
The latest version, called Titan, is released to the company's partner network as Microsoft gears up to begin hosting the solution itself via Dynamics Live.
CRM Featured News,
Posted 10 Jan 2007
Market penetration has been slow, but the benefits of contact center performance management applications to the contact center and other enterprise departments are expected to help spur growth.
CRM Featured News,
Posted 10 Jan 2007
Defining what a qualified lead means to a company is the first of many steps on the road to closing the marketing and sales loop, according to a new report.
CRM Featured News,
Posted 09 Jan 2007
NCR will spin off its Teradata division, in a move to enable both soon-to-be independent companies to better focus on their customer base, business strategy, and operational needs.
CRM Featured News,
Posted 09 Jan 2007
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