The company releases a new BI and performance management solution tailored for the SMB segment and based on technology acquired from the Celequest purchase.
CRM Featured News,
Posted 14 May 2007
The CRM vendor realigns its corporate foundation to create two new divisions that will better serve their customers' needs.
CRM Featured News,
Posted 11 May 2007
The communications infrastructure vendor and the on-demand CRM provider announce Unified CallConnector, strengthening the companies' partnership.
CRM Featured News,
Posted 11 May 2007
SAP will buy OutlookSoft, putting more analytics tools into the hands of CFOs; the acquisition continues a consolidation war with Oracle.
CRM Featured News,
Posted 10 May 2007
About one-fifth of consumers now seek third-party advice first for service problems, according to a new report from Jupiter, which helps uncover how this new consumer behavior can best be served.
CRM Featured News,
Posted 09 May 2007
The European company releases QlikView 8, improving its predictive analysis and collaboration capabilities as the company sees increased traction from the enterprise segment, according to one analyst.
CRM Featured News,
Posted 09 May 2007
At the Unica Corporation's annual user conference, the vendor maps out new ways to for its customers to cope with growing consumer power.
CRM Featured News,
Posted 08 May 2007
The company has beefed up its SaaS functionality by making available hosted automated outbound notification services and all of its contact center applications.
CRM Featured News,
Posted 08 May 2007
The e-service player enters into a definitive agreement to grab management consultancy and systems integrator eVergance Partners; KANA will operate eVergance as a wholly owned subsidiary.
CRM Featured News,
Posted 07 May 2007
A new study indicates that mobile phone calling in Great Britain is experiencing a sharp decline, while the use of text messaging is on the rise.
CRM Featured News,
Posted 07 May 2007
SugarCRM introduces a customer self-service portal and knowledge base to connect customers with key CRM business processes; an analyst firm draws parallels to Salesforce.com.
CRM Featured News,
Posted 04 May 2007
Larry Ellison's company continues to lead the market thanks to increased software sales and SMB penetration, but IBM and Microsoft close the gap, according to a study.
CRM Featured News,
Posted 03 May 2007
The latest Forrester Wave for sales force automation shows that Siebel still has what businesses want; a number of other vendors are challenging its primacy.
CRM Featured News,
Posted 03 May 2007
Industry consultancy ISM announces the eight winners of its real-time CRM awards, applications that are delivering noteworthy capabilities as the clock ticks.
CRM Featured News,
Posted 02 May 2007
The company releases version 8 of GoToAssist, focusing on chat and collaboration functionality to improve one-call resolution rates.
CRM Featured News,
Posted 02 May 2007
The company's latest version of its CIM suite highlights functionality surrounding email management, collaboration, reporting, and the agent desktop.
CRM Featured News,
Posted 01 May 2007
Baynote releases Community-Guided eCommerce, a system to let customer behavior guide like-minded consumers on the Web.
CRM Featured News,
Posted 01 May 2007
A new application lets financial institutions develop brand loyalty even when chasing late payments.
CRM Featured News,
Posted 30 Apr 2007
The Web remains an unexplored frontier for many small businesses, but realized value for small companies may soon drive a surge of online colonization, according to a report.
CRM Featured News,
Posted 30 Apr 2007
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