A suite approach to offerings and the acquisition of a mobile unified communications solutions company will strengthen Avaya's presence in the UC marketplace.
CRM Featured News,
Posted 16 Nov 2006
Thieves are targeting wealthier consumers while impersonating banks less often, adapting their tactics to a changing environment; one analyst says it's "still a lucrative business."
CRM Featured News,
Posted 16 Nov 2006
The company's latest content communication platform adds tighter integration with Salesforce.com and enhanced workflows, which one industry analyst says sales forces are looking for.
CRM Featured News,
Posted 15 Nov 2006
The vendor delivers Usability Release 2006, the latest update of its on-demand CRM suite, and is getting set to release Rave CRM, a sales optimization application featuring offline synchronization.
CRM Featured News,
Posted 15 Nov 2006
Pepsi and Cadbury Schweppes tie for high soft-drink satisfaction scores, surpassing Coke in ACSI's manufacturing/nondurable goods examination; the category as a whole realized its best score ever.
CRM Featured News,
Posted 14 Nov 2006
Leading CRM software vendors are looking to build out service oriented architecture to increase the flexibility of solutions, which will lead enterprises slowly but steadily to integrate SOA.
CRM Featured News,
Posted 14 Nov 2006
The deal will help expand EDS's capabilities in the SAP CRM market and help provide stronger capabilities for enterprise-level customers installing or planning to install SAP applications.
CRM Featured News,
Posted 13 Nov 2006
The company plans to improve its mobile computing capabilities and increase its enterprise customer base through the acquisition of Good Technology.
CRM Featured News,
Posted 13 Nov 2006
Refreshed interest in the contact center is spurring investment in VoIP, speech recognition, data integration, and performance analytics.
CRM Featured News,
Posted 10 Nov 2006
The acceleration means a greater return on investment for companies and a bigger piece of the enterprise pie for marketers.
CRM Featured News,
Posted 09 Nov 2006
Version 8 of the company's flagship product introduces new, prebuilt Accelerators that assist customers in overcoming common data challenges associated with making the transition to MDM and CDI.
CRM Featured News,
Posted 09 Nov 2006
Consumers can get ill over bad service experiences, but there is a silver lining: Most of them buy more from a company because of a good service experience.
CRM Featured News,
Posted 08 Nov 2006
The latest version will have tighter integration with Office and Vista, and will be sold alongside Dynamics ERP.
CRM Featured News,
Posted 08 Nov 2006
Many European businesses are classifying mobility as a core component of their strategic initiatives, but are concerned primarily with cost and reliability factors.
CRM Featured News,
Posted 07 Nov 2006
Pitney Bowes Group 1 makes additions and upgrades to its data management offerings, built on a new platform; pressure in the market is quickly increasing, according to one analyst.
CRM Featured News,
Posted 07 Nov 2006
The acquisition rampage continues as the software behemoth acquires a CIS vendor for an undisclosed sum; the CIS market is ripe for acquisition.
CRM Featured News,
Posted 06 Nov 2006
Skill level is dwindling and now this labor lake must be stocked through a better human capital investment, according to a new study from PricewaterhouseCoopers.
CRM Featured News,
Posted 06 Nov 2006
CIOs should prepare, be more proactive, and must place the people and processes before the technology if their company is part of an M&A.
CRM Featured News,
Posted 03 Nov 2006
Budgets will grow by 12.3 percent next year, thanks to factors like healthy IT spending, enhanced functionality, and continued interest from SMBs and midmarket companies.
CRM Featured News,
Posted 02 Nov 2006
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