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A recent Gartner report bemoans the fact that "companies tend to view business intelligence as [just] a bunch of technology."
CRM Featured Articles,
Posted 28 Nov 2008
PowerReviews unveils an affordable -- and "frictionless" -- solution for small retailers.
CRM Featured Articles,
Posted 27 Nov 2008
An IDC survey indicates that few users pay attention to advertising on social networking sites; more than half say they find ads there "annoying."
CRM Featured Articles,
Posted 26 Nov 2008
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
CRM Featured Articles,
Posted 26 Nov 2008
A new sales compensation management tool joins the Makana Motivator family of products.
CRM Featured Articles,
Posted 26 Nov 2008
Forrester Research examines the growing field of social CRM and shows where the value lies.
CRM Featured Articles,
Posted 25 Nov 2008
Magic Quadrant for Social Software '08: New report shows an immature and clustered marketplace for collaborative and social tools.
CRM Featured Articles,
Posted 24 Nov 2008
Quite a bit, apparently: In a new report, food manufacturing improves its standing among consumers, while soft drinks and apparel fare less well.
CRM Featured Articles,
Posted 24 Nov 2008
Tealeaf debuts an array of offerings aimed at digging deeper into mobile-customer behavior.
CRM Featured Articles,
Posted 21 Nov 2008
Sage Summit '08: Sage CRM General Manager David van Toor fields questions on social CRM, the recession, and collaborative communities.
CRM Featured Articles,
Posted 21 Nov 2008
NACCM '08: There's a realm beyond the land of surveys and statistics, and it takes a strong inward assessment to truly cultivate change.
CRM Featured Articles,
Posted 21 Nov 2008
New product release from electronic-signature provider EchoSign offers reporting and analytics to optimize the sales cycle.
CRM Featured Articles,
Posted 21 Nov 2008
NACCM '08: The morning keynote presenters stressed the power of shifting philosophies through the power of storytelling.
CRM Featured Articles,
Posted 19 Nov 2008
Sage Summit '08: Keynotes reveal inaugural customer awards and encourage customers to fight through the recession like champions.
CRM Featured Articles,
Posted 19 Nov 2008
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
CRM Featured Articles,
Posted 18 Nov 2008
A new solution by Bazaarvoice aims to bring manufacturers into the conversation.
CRM Featured Articles,
Posted 18 Nov 2008
A provider of help-desk solutions aims to maximize content effectiveness and boost return on investment.
CRM Featured Articles,
Posted 14 Nov 2008
The company's new outbound messaging offerings will first target financial services and healthcare industries.
CRM Featured Articles,
Posted 13 Nov 2008
A depressed shopping season may lead to a transformation of consumer behavior -- and the disappearance of several brand-name retailers.
CRM Featured Articles,
Posted 13 Nov 2008
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