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The acquisition aims to consolidate the market for email hygiene and correction services.
CRM Featured Articles,
Posted 03 Nov 2008
A new report looks at several on-demand application providers who are worth keeping an eye on.
CRM Featured Articles,
Posted 31 Oct 2008
Citing the economy, new research finds unified communications vendors must convince organizations of the potential benefits during a recession.
CRM Featured Articles,
Posted 30 Oct 2008
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
CRM Featured Articles,
Posted 30 Oct 2008
Infusionsoft updates its marketing software with a user-intuitive, fuss-free interface.
CRM Featured Articles,
Posted 29 Oct 2008
Rounding up a slew of announcements from the on-demand CRM provider, including a half-price deal targeting Salesforce.com customers.
CRM Featured Articles,
Posted 29 Oct 2008
For the second consecutive quarter, government Web sites get high marks -- but providing citizens with high-quality service remains a struggle.
CRM Featured Articles,
Posted 28 Oct 2008
Nuance Conversations '08: A customer-experience consultant outlines what it takes to make yourself memorable for every customer.
CRM Featured Articles,
Posted 28 Oct 2008
A focus on Web analytics and the ability to measure online marketing combine to counter the stress of a down economy.
CRM Featured Articles,
Posted 28 Oct 2008
Nuance Conversations '08: Forrester analyst Josh Bernoff rides the Groundswell once again.
CRM Featured Articles,
Posted 27 Oct 2008
Forrester says business architecture is coming to the fore -- and could raise interesting questions for technology departments.
CRM Featured Articles,
Posted 27 Oct 2008
The content management provider looks to provide a more holistic Web marketing solution, according to company executives.
CRM Featured Articles,
Posted 24 Oct 2008
New research from Forrester unveils the top vendors for companies yearning to achieve experience-based differentiation.
CRM Featured Articles,
Posted 23 Oct 2008
Forrester report shows that B2B marketing, unlike its B2C counterpart, may be lax in diving into Web 2.0 business efforts.
CRM Featured Articles,
Posted 23 Oct 2008
New research indicates global sales continue to climb, and will surpass the billion-dollar mark by 2010.
CRM Featured Articles,
Posted 22 Oct 2008
Parent company of contact center solutions provider Syntellect snaps up another peer.
CRM Featured Articles,
Posted 22 Oct 2008
Even if customer surveys don't interest you, real-time alert capabilities might.
CRM Featured Articles,
Posted 21 Oct 2008
From "going green" to the consumerization of the enterprise, the research firm outlines factors that will soon shake up the workplace.
CRM Featured Articles,
Posted 21 Oct 2008
MDM Summit '08: Vendors and customers bemoan the growing pains of master data management -- and revel in its growth spurt.
CRM Featured Articles,
Posted 20 Oct 2008
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