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RightNow Summit '08: CEO Greg Gianforte calls customer experience the final frontier of differentiation.
CRM Featured Articles,
Posted 07 Oct 2008
New research shows consistent disappointment with indirect methods—and explains why.
CRM Featured Articles,
Posted 06 Oct 2008
New research from Cone LLC finds 93 percent of Americans want companies to have a presence in social media.
CRM Featured Articles,
Posted 06 Oct 2008
WiMax World '08: "Customers can get a lot of benefits out of WiMax if we take the complexity out of it," a Sprint executive says.
CRM Featured Articles,
Posted 03 Oct 2008
WiMax World '08: The next-generation wireless standard is beginning to find success in several developments across the world.
CRM Featured Articles,
Posted 02 Oct 2008
The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
CRM Featured Articles,
Posted 02 Oct 2008
Success Metrics releases Birst, a software-as-a-service business intelligence package with a free entry-level offering and a surprising focus on verticals.
CRM Featured Articles,
Posted 01 Oct 2008
The unified agent desktop provider targets financial services, insurance, and retail with its latest release, Workspace 5.0.
CRM Featured Articles,
Posted 01 Oct 2008
One Unica executive (a former industry analyst) is calling the new Interactive Marketing product -- powered by Affinium 7.5 -- "the most significant release the company has made since its inception."
CRM Featured Articles,
Posted 01 Oct 2008
Data Integration Magic Quadrant '08: Informatica and SAP-Business Objects join Big Blue as the leading integrators.
CRM Featured Articles,
Posted 30 Sep 2008
Oracle OpenWorld '08: The vendor introduces and expands Social CRM applications and an initiative to integrate social networking with CRM.
CRM Featured Articles,
Posted 29 Sep 2008
Advertising Week NY '08: It might take government intervention to save the country, but it's women who are making the personal financial decisions to protect themselves and their families.
CRM Featured Articles,
Posted 29 Sep 2008
The relationship management vendor unveiled Customer Service Manager 5.0 to help streamline processes in a telecommunications market growing in complexity.
CRM Featured Articles,
Posted 26 Sep 2008
Advertising Week NY '08: While television attracted the most viewers during the Olympics, the CEO of NBC Universal gives online media medals of its own.
CRM Featured Articles,
Posted 25 Sep 2008
destinationCRM Exclusive: New survey data finds customer adoption is growing, but companies need to create a strategy to attract -- and keep -- loyal channel users.
CRM Featured Articles,
Posted 25 Sep 2008
Oracle OpenWorld '08: Partnering with HP and Intel, the software giant introduces not one but two servers.
CRM Featured Articles,
Posted 24 Sep 2008
Customers still want to speak to live agents, but companies aren't making it easy for either side, according to a new report.
CRM Featured Articles,
Posted 24 Sep 2008
Oracle OpenWorld '08: Intel's CEO addresses the fast-paced world of computing, an extended commitment with Oracle, and Green IT.
CRM Featured Articles,
Posted 23 Sep 2008
A new Event Manager module aims to take the 'manual' out of manual labor.
CRM Featured Articles,
Posted 23 Sep 2008
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