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One pundit believes the company is poised to take advantage of a growing demand for hosted customer service solutions.
CRM Featured Articles,
Posted 03 Mar 2009
The vendor's latest release includes self-service product registration, tailored to streamline and improve customer service.
CRM Featured Articles,
Posted 03 Mar 2009
eTail West '09: Companies are either wallowing in uncertainty or else diving aimlessly into unknown waters -- either way, the brand takes a hit.
CRM Featured Articles,
Posted 27 Feb 2009
eTail West '09: With revenue down, retailers are having to rely more on analytics than ever before.
CRM Featured Articles,
Posted 26 Feb 2009
Magic Quadrant '09: This year's roundup shows continued investments -- and more than a few shakeups.
CRM Featured Articles,
Posted 24 Feb 2009
New research from Forrester warns companies to invest in customer service — or else.
CRM Featured Articles,
Posted 23 Feb 2009
Predictive Analytics World '09: A former Amazon.com executive shares the steps required to manage today's customers.
CRM Featured Articles,
Posted 20 Feb 2009
Citrix Online's latest release -- GoToAssist Corporate -- looks to ride the recession to expand into the market for remote support.
CRM Featured Articles,
Posted 19 Feb 2009
Nuance Communications' Mobile Care solution might be the answer for those looking to avoid automated phone systems.
CRM Featured Articles,
Posted 19 Feb 2009
Predictive Analytics World '09: With a goal of operational excellence, you can target the right customers and save money along the way.
CRM Featured Articles,
Posted 18 Feb 2009
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
CRM Featured Articles,
Posted 18 Feb 2009
More than half of telecommunications carriers don't measure customer satisfaction when it comes to enterprise billing.
CRM Featured Articles,
Posted 18 Feb 2009
Despite a slight drop in customer satisfaction, e-commerce and retail put up a strong fight against the economy.
CRM Featured Articles,
Posted 17 Feb 2009
A new study finds WFO had a very good 2008, despite the economic downturn.
CRM Featured Articles,
Posted 16 Feb 2009
ANA TV & Everything Video Forum '09: No matter what screen the consumer's looking at, the video message still needs to connect.
CRM Featured Articles,
Posted 13 Feb 2009
Shocking new research finds many companies still don't fully understand their own customer service organizations.
CRM Featured Articles,
Posted 13 Feb 2009
Enkata launches a cloud-computing service focused on first-call resolution -- something, according to one industry report, that nearly half of all contact centers fail to even measure.
CRM Featured Articles,
Posted 13 Feb 2009
Forrester Wave on Listening Platforms '09: The analyst firm listens closely to a market segment that used to be known as brand monitoring.
CRM Featured Articles,
Posted 13 Feb 2009
New unified communication offerings are geared to help companies cut costs while improving customer service.
CRM Featured Articles,
Posted 12 Feb 2009
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