The CRM fixture will use the technology obtained to deliver a new integrated bundle aimed at financial services advisory firms, including some of the larger enterprises.
CRM Featured News,
Posted 04 Dec 2006
Witness Systems gets customer feedback management functionality with the purchase of Amae Software, a move that may spark a customer feedback trend in the contact center market.
CRM Featured News,
Posted 04 Dec 2006
Many CRM vendors, including Microsoft with its own CRM offering, have tailored their solutions to mesh with the anticipated new operating system.
CRM Featured News,
Posted 01 Dec 2006
The financial management software vendor will acquire on-demand banking services provider Digital Insight, which will allow Intuit to blend financial management workflows with online banking.
CRM Featured News,
Posted 30 Nov 2006
Nearly half of U.S. adults have concerns about shopping online and distrust email, causing problems for companies that interact with customers via the Internet.
CRM Featured News,
Posted 30 Nov 2006
Centive unveils the latest release of its on-demand sales compensation management system, featuring custom reporting and operational enhancements.
CRM Featured News,
Posted 29 Nov 2006
Different regions favor different kinds of applications; offline entertainment vies with online utility among mobile users.
CRM Featured News,
Posted 29 Nov 2006
The opportunity for text-message marketing would seem to be growing as more cell phone users get SMS savvy, but consumers still fiercely guard their numbers.
CRM Featured News,
Posted 28 Nov 2006
The on-demand provider unveils a family of tools to address integration woes, though one industry pundit says integration issues are as much a state of mind as they are an IT dilemma.
CRM Featured News,
Posted 28 Nov 2006
Cyber Monday, the online retailer's Black Friday, will see the highest level of spending for this post-Thanksgiving shopping day of any year to date; high interest in e-retail popularity will continue year 'round.
CRM Featured News,
Posted 27 Nov 2006
SaaS and mobile options continue to grow while buyers can choose from best-of-breed or suite vendors, according to Gartner; SFA will grow more than 13 percent annually through 2010.
CRM Featured News,
Posted 27 Nov 2006
Banks must focus on listening to their customers and tweaking their services to help improve retention and cross-sell initiatives; a study says that Wachovia leads in online banking satisfaction.
CRM Featured News,
Posted 22 Nov 2006
CIOs who sit down and align their IT workforces will improve effectiveness and find that they can be proactive versus reactive in addressing business needs.
CRM Featured News,
Posted 22 Nov 2006
Sterling Commerce announces its acquisition of Comergent Technologies to marry Comergent's order capturing capabilities with Sterling's order fulfillment software.
CRM Featured News,
Posted 21 Nov 2006
Workers spend too much time sending and receiving emails, with PDA users the most overwhelmed group, according to a new study.
CRM Featured News,
Posted 21 Nov 2006
Baby Boomers have a strong online customer presence, but companies must pay attention to factors aside from age to get the full picture of this cohort.
CRM Featured News,
Posted 20 Nov 2006
Relationship calling plans lead to large mobile phone usage among young consumers; coverage and reliability trump newer capabilities.
CRM Featured News,
Posted 20 Nov 2006
The open source provider unveils a new service to allow its CRM applications to be supported by open source middleware stacks.
CRM Featured News,
Posted 17 Nov 2006
A suite approach to offerings and the acquisition of a mobile unified communications solutions company will strengthen Avaya's presence in the UC marketplace.
CRM Featured News,
Posted 16 Nov 2006
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