The e-service player enters into a definitive agreement to grab management consultancy and systems integrator eVergance Partners; KANA will operate eVergance as a wholly owned subsidiary.
CRM Featured News,
Posted 07 May 2007
A new study indicates that mobile phone calling in Great Britain is experiencing a sharp decline, while the use of text messaging is on the rise.
CRM Featured News,
Posted 07 May 2007
SugarCRM introduces a customer self-service portal and knowledge base to connect customers with key CRM business processes; an analyst firm draws parallels to Salesforce.com.
CRM Featured News,
Posted 04 May 2007
Larry Ellison's company continues to lead the market thanks to increased software sales and SMB penetration, but IBM and Microsoft close the gap, according to a study.
CRM Featured News,
Posted 03 May 2007
The latest Forrester Wave for sales force automation shows that Siebel still has what businesses want; a number of other vendors are challenging its primacy.
CRM Featured News,
Posted 03 May 2007
Industry consultancy ISM announces the eight winners of its real-time CRM awards, applications that are delivering noteworthy capabilities as the clock ticks.
CRM Featured News,
Posted 02 May 2007
The company releases version 8 of GoToAssist, focusing on chat and collaboration functionality to improve one-call resolution rates.
CRM Featured News,
Posted 02 May 2007
The company's latest version of its CIM suite highlights functionality surrounding email management, collaboration, reporting, and the agent desktop.
CRM Featured News,
Posted 01 May 2007
Baynote releases Community-Guided eCommerce, a system to let customer behavior guide like-minded consumers on the Web.
CRM Featured News,
Posted 01 May 2007
A new application lets financial institutions develop brand loyalty even when chasing late payments.
CRM Featured News,
Posted 30 Apr 2007
The Web remains an unexplored frontier for many small businesses, but realized value for small companies may soon drive a surge of online colonization, according to a report.
CRM Featured News,
Posted 30 Apr 2007
Despite improving satisfaction scores, call centers need to provide more positive experiences for consumers; the lesson can also be applied to other channels.
CRM Featured News,
Posted 27 Apr 2007
On-demand IP communications systems are burgeoning, especially among smaller businesses with limited IT staff.
CRM Featured News,
Posted 26 Apr 2007
Companies look to develop best practices around the business processes and technology changes required with SOA as its popularity and use continues to soar.
CRM Featured News,
Posted 26 Apr 2007
The two IT juggernauts are deepening their partnership by extending their blueprint for making available future versions of Duet software for Microsoft Office and SAP.
CRM Featured News,
Posted 25 Apr 2007
The company broadens its on-demand marketing solutions with the predictive analytics of Loyalty Matrix, a marriage of solutions that the market is ready for, according to an industry pundit.
CRM Featured News,
Posted 25 Apr 2007
SAPPHIRE '07: The business software giant highlights its enterprise services strategy and champions the importance of business network transformation.
CRM Featured News,
Posted 24 Apr 2007
As CMOs continue to struggle with job security, a new study from the CMO Council and MarketBridge reveals that stability may be attained through measurement and definition.
CRM Featured News,
Posted 24 Apr 2007
Understanding the individuality of how consumers approach social networking is crucial for marketers trying to take the Web 2.0 plunge, according to a new report.
CRM Featured News,
Posted 23 Apr 2007
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