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Amdocs unveils version 7 of its CRM suite, a solution designed to enable service providers to deliver an improved customer experience in the ever-converging world of communications.
A new report finds that as advertisers' interest in mobile marketing increases, carriers must find a way to increase mobile advertising while keeping customer trust.
Altitude Software unveils the latest release of its Altitude uCI contact center suite with most of its shored-up functionality focusing on virtualization, service, and agent productivity.
KANA releases KANA OnDemand, a fully integrated SaaS customer service suite, to lower its software's implementation costs and increase its company's midmarket share.
A research report rates 11 vendors and their products in the performance management space, giving users a sense of where to turn to improve business results.
A study reveals that only half of smaller businesses trust the security of IP telephony, ranking it less certain than many other data networks.
Microsoft and Nortel debut three ICA products and outline the transformation of both companies' communication products through 2010 and beyond.
Deloitte predicts some key technology trends for 2007; social networking, green technology, and the reinvention of the user interface are among them.
The BI vendor adds real-time operational dashboards to its performance management solution and announces tighter integration with Salesforce.com.
Cost-cutting remains the top reason why companies outsource business processes, but other drivers include supporting growth and driving innovation.
Clementine is equipped with nearly 50 major enhancements spanning data preparation, graphs, modeling, output, security, performance, scoring, and more.
Salesforce.com releases the much-anticipated Apex platform today, which may lead to a long tail of advanced small niche solutions.
The telephony vendor releases a sophisticated solution for the retail space, highlighting a trend in vertical-based communications solutions, according to one analyst.
The company will debut its Secure Exchange technology tomorrow, enabling callers to give and receive information without being overheard.
WebMethods unveils the latest version of its flagship product, with strong emphasis on utilizing SOA to drive process management, a trend representative of this emerging market.
The vendor debuts its workforce optimization module, which--thanks to pre-integration with its contact center suite--will make it available to the SMB segment, according to one industry pundit.
Three new LMA products from iNeoMarketing are intended to strengthen B2B customers' relationships with marketers and salespeople; one analyst says such tools can solve "an important problem."
The latest version, called Titan, is released to the company's partner network as Microsoft gears up to begin hosting the solution itself via Dynamics Live.
Market penetration has been slow, but the benefits of contact center performance management applications to the contact center and other enterprise departments are expected to help spur growth.
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