|
Customer Experience Summit '09: Keynote speakers suggest utilizing the voice of the customer to forge deeper loyalty.
CRM Featured Articles,
Posted 31 Mar 2009
Search Engine Strategies NYC '09: In the current economic climate, even top-shelf brands need to be wary. "Marketing must move from passion to compassion," according to a presenter.
CRM Featured Articles,
Posted 30 Mar 2009
Search Engine Strategies NYC '09: Expert panel discusses the state of search -- and what marketers and consumers can do with it.
CRM Featured Articles,
Posted 30 Mar 2009
Search Engine Strategies NYC '09: Top twitterer Guy Kawasaki explains how to use the microblogging site for marketing, and why "nobodies are the new somebodies."
CRM Featured Articles,
Posted 25 Mar 2009
Cloudforce Tour: Customer service in the cloud gets Twitter integration.
CRM Featured Articles,
Posted 23 Mar 2009
The company's new offering is the first major release since it acquired Envox Worldwide in October 2008.
CRM Featured Articles,
Posted 18 Mar 2009
eGain's new "solution-as-a-service" delivery model looks to kick SaaS up a notch.
CRM Featured Articles,
Posted 18 Mar 2009
Microsoft Convergence '09: They've got the technology -- that was the easy part. Now customers are eager to learn how to use it to succeed.
CRM Featured Articles,
Posted 16 Mar 2009
Microsoft Convergence '09: In light of a troubling economy, Microsoft offers free service upgrades and eight add-ons for its Dynamics CRM and CRM Online customers.
CRM Featured Articles,
Posted 16 Mar 2009
At online-auction site eBay, ProStores opens PowerReviews Express to its 40,000 small and midsized merchants.
CRM Featured Articles,
Posted 13 Mar 2009
Magic Quadrant for BPM Suites '09: Established players continue to thrive as the space continues to evolve.
CRM Featured Articles,
Posted 13 Mar 2009
The release of beamME Pro strives to add more intelligence and simplicity to the electronic exchange of contact information.
CRM Featured Articles,
Posted 13 Mar 2009
A new Gartner study finds the state of CRM in 2000 can predict its look in 2020.
CRM Featured Articles,
Posted 12 Mar 2009
The company data provider focuses on bringing more intelligent data to the midmarket.
CRM Featured Articles,
Posted 12 Mar 2009
Datamonitor examines the five key trends shaping the outsourcing market this year.
CRM Featured Articles,
Posted 12 Mar 2009
Gartner Wireless Summit '09: Other gee-whiz technologies may not be far behind.
CRM Featured Articles,
Posted 12 Mar 2009
Microsoft Convergence '09: A focus on people, process, and an integrated ecosystem is what's needed for businesses expecting to survive this turbulent economy.
CRM Featured Articles,
Posted 12 Mar 2009
Gartner Business Intelligence Summit '09: Industry experts weigh in on aligning BI initiatives with business strategy.
CRM Featured Articles,
Posted 10 Mar 2009
Gartner Wireless Summit '09: More than anything else, consumers want time- and location-sensitive information.
CRM Featured Articles,
Posted 10 Mar 2009
|