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Driven largely by the search engine giant, e-business receives a customer satisfaction score of 81.5 this quarter, up from 79.3 a year ago.
CRM Featured Articles,
Posted 02 Sep 2009
Microsoft and IBM do the most sharing, with Novell playing close behind.
CRM Featured Articles,
Posted 02 Sep 2009
SpeechTEK 2009: This year's closing keynote panel examines speech solutions delivered via the software-as-a-service model.
CRM Featured Articles,
Posted 29 Aug 2009
SpeechTEK 2009: The keynote presenter on Day 2 argues that 90 percent of new-customer interactions involve moments of truth that are delivered by technology or technology-enabling personnel.
CRM Featured Articles,
Posted 29 Aug 2009
CRM Evolution '09 — Day 3: CRM thought leader Denis Pombriant traces the origins of customer experience, and suggests it should not be our sole focus.
CRM Featured Articles,
Posted 29 Aug 2009
CRM Evolution '09 — Day 2: Whether marketers are hitting an individual or an enterprise, both are consumers and, ultimately, share the mindset that "it's all about me."
CRM Featured Articles,
Posted 29 Aug 2009
CRM Evolution '09 — Day 3: Two sets of panelists take the stage to confer on social CRM — where we are now and where we may be headed.
CRM Featured Articles,
Posted 29 Aug 2009
CRM Evolution '09 — Day 2: Altimeter Group Partner Ray "R" Wang clues conference attendees in on how customer data can lead to a connected enterprise — and why B2B is dead.
CRM Featured Articles,
Posted 29 Aug 2009
CRM Evolution '09 — Day 2: Today's keynote address stressed the need for speech throughout the enterprise, not just in the call center.
CRM Featured Articles,
Posted 29 Aug 2009
SpeechTEK 2009: Instead of forcing users to navigate dozens of smartphone icons, one presenter warns, the dominant interface of the future will be voice.
CRM Featured Articles,
Posted 28 Aug 2009
SpeechTEK 2009: Presenters suggest that, even in a time of lowered budgets, it's possible to achieve implementations of high value.
CRM Featured Articles,
Posted 28 Aug 2009
SpeechTEK 2009: At CRM Evolution's sister show, a Continental Airlines executive boasts of her industry's only interactive-voice check-in.
CRM Featured Articles,
Posted 28 Aug 2009
CRM Evolution '09 — Day 2: Mobile applications are bridging the gap between sales and CRM.
CRM Featured Articles,
Posted 26 Aug 2009
CRM Evolution '09 — Day 1: If only today's companies would measure on process -- not function -- they might create alignment across the organization.
CRM Featured Articles,
Posted 25 Aug 2009
CRM Evolution '09 — Day 1: KEYNOTE: Customers may control the conversation, but they do not control your business.
CRM Featured Articles,
Posted 25 Aug 2009
CRM Evolution '09 — Day 1: Sales and strategy luminaries offer tips for staying above ground -- and prospering -- during the downturn.
CRM Featured Articles,
Posted 25 Aug 2009
One industry analyst believes the move is the biggest business process outsourcing market shakeup in the last six to 12 months.
CRM Featured Articles,
Posted 25 Aug 2009
Sporting a new look and a new user interface, the marketing solutions vendor retires the Affinium name and targets the interactive marketer.
CRM Featured Articles,
Posted 25 Aug 2009
Citing customer demand and market movement, the company unveils its latest platform, promising the equivalent of a workforce optimization suite.
CRM Featured Articles,
Posted 25 Aug 2009
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