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Bungee Labs platform-as-a-service model connects CRM into the lifecycle of on demand business applications.
Gartner puts four companies -- and their innovative technologies -- onto the map of the marketing and analytics industries.
Wireless data provider Mobile Data Now hooks CRM up to mobile devices.
The two vendors are removed from contention in the research firm's latest assessment of the interactive voice response marketplace.
The announcement underscores efforts to speed contact center adoption of on-demand software; a Salesforce.com executive says LiveOps will "help us integrate better to telephony systems."
Gartner names the new and the noteworthy in the realm of sales applications for CRM.
Gartner Business Intelligence Summit '08: By 2009, 90 percent of mission-critical projects will depend on data warehouse information to drive higher revenues or lower costs.
New research from Gartner predicts strong market growth continuing through 2012, despite the coming economic downturn.
Gartner Business Intelligence Summit '08: The need for better CRM is one of the factors driving growth in the BI marketplace.
Enhanced optimization in Affinium 7.3 -- the latest release of the vendor's flagship suite -- aims to make the campaign fit the customer, not the other way around.
The deal may help U.K.-based Graham extend the global reach of its ciboodle CRM product, but analysts caution that growth may be more elusive in the United States.
Collecting rewards made easy with a single swipe.
Enterprise social networking takes flight with Trampoline Systems' newest release.
With yet another Web-based application -- Zoho Invoice -- the Zoho Suite extends its sweet offerings.
A new study finds that the majority of consumers visit a company's Web site to research products and services -- but less than half say the information to be found there meets their needs.
Magic Quadrant for CRM Customer Service Contact Centers '08: Foreseeing a "revolutionary" future for the contact center customer service market, the latest Gartner Magic Quadrant for the sector extends the multiyear Oracle/Siebel winning streak, and highlights the continuing value of niche players for verticals.
Out of a 12-company scrum assigned to the top quadrant, EDS leads the pack.
The fourth annual Beagle Research study outlines the year's seven coolest and most innovative industry solutions.
A new survey unveils what buyers want -- and what vendors need to deliver: Deliverability and cost supplant vendor reputation as the number-one priority.
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