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The deal may help U.K.-based Graham extend the global reach of its ciboodle CRM product, but analysts caution that growth may be more elusive in the United States.
Collecting rewards made easy with a single swipe.
Enterprise social networking takes flight with Trampoline Systems' newest release.
With yet another Web-based application -- Zoho Invoice -- the Zoho Suite extends its sweet offerings.
A new study finds that the majority of consumers visit a company's Web site to research products and services -- but less than half say the information to be found there meets their needs.
Magic Quadrant for CRM Customer Service Contact Centers '08: Foreseeing a "revolutionary" future for the contact center customer service market, the latest Gartner Magic Quadrant for the sector extends the multiyear Oracle/Siebel winning streak, and highlights the continuing value of niche players for verticals.
Out of a 12-company scrum assigned to the top quadrant, EDS leads the pack.
The fourth annual Beagle Research study outlines the year's seven coolest and most innovative industry solutions.
A new survey unveils what buyers want -- and what vendors need to deliver: Deliverability and cost supplant vendor reputation as the number-one priority.
Recent reports from Forrester find an increasing emphasis on customer experience -- and a payoff in terms of customer retention.
The customer interaction vendor aims to complete its marketing suite with the acquisition of Million Handshakes, a provider of outbound campaign management software.
The CRM vendor enhances sales force features and contact management through intricate integration with Microsoft Outlook.
VoiceCon 2008: Unified communications starts to expand its footprint -- by helping companies reduce their carbon footprint; IBM unveils a billion-dollar commitment to UC.
Unified communications software vendor Objectworld offers a UC platform that lets companies keep their existing phone systems.
SAS Global Forum '08: The times, they are a-changin' -- and companies need to change, too, says one presenter.
The provider of workforce optimization solutions is seeking to provide a unified framework so contact center workers can achieve results faster and more efficiently.
Gartner Business Continuity Management Summit '08: One industry analyst suggests that sometimes risk isn't risky at all -- but necessary.
VoiceCon 2008: In a pair of keynotes at this year's conference, Avaya and Microsoft executives lay out the future of unified communications.
SAS Global Forum '08: At its annual users conference, SAS unveils a new acquisition, once code-named "Apollo."
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