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ABI Research predicts the industry will reach $1.3 billion within five years.
The multichannel communications provider's offering has the potential to accelerate adoption of hosted solutions in this space, according to an analyst.
New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
With Web-enabled mobile devices on the rise, the company's mobile analytics will enhance its latest SiteCatalyst release.
The vendor launches a new bookmarking solution for sales and marketing materials.
The scope of master data management widens -- and Gartner alters its report name to reflect the change.
AIIM offers a return-on-investment calculator for email management -- and spotlights the problem that email has become.
A new Aberdeen report says profitability is dependent on repeat buyers and a focus on lifetime customer value.
With the release of Recommendation Advisor 6.1, the company strikes a balance between human decision-making and technology.
Forrester says IT departments, not business leaders, are the ones pushing for Web 2.0 initiatives.
The move deepens Convergys' footprint in an increasingly competitive customer service market, according to company executives.
The vendor launches two new products for its Rave suite aimed at "true" small businesses, and hooks up with Boomi as an integration partner.
SPSS's latest release of statistics software aims to suit the novice, the expert -- and everyone in between.
It's been a long and wasteful battle, but are we nearing the end of the war between marketing and sales?
A new Forrester report reveals an increased number of unified communications pilots -- but a low number of actual deployments.
As the show wraps up in Houston, a roundup of some announcements from the vendor's weeklong Worldwide Partner Conference.
Apple's 3G update to its popular handheld has early support from big names in the industry, but little meat so far.
Gartner sees 23 percent growth in 2007, and also finds social networking becoming a disruptive force in the CRM industry.
The customer interaction management vendor -- now an nGenera company -- partners with Denodo to offer data mashups.
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