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Forrester Wave '08: The latest report on enterprise business intelligence shows SAP's BusinessObjects property in a tight race with three other respected vendors.
Marketing pro Dan Kennedy and Infusionsoft offer marketing advice for small businesses.
eTail East '08: Consumers just want to buy from someone they can relate to.
The analytics and statistical analysis powerhouse acquires an on-demand price optimization vendor -- and builds a new practice around it.
CallCopy's cc: Survey enables data collected by customer service agents to influence the entire organization.
eTail East '08: Provide your customers with relevant cross-sells and upsells -- it's a win-win situation.
Magic Quadrant for SFA '08: Gartner's latest sales force automation report shows some movement, including some dropouts, as the research firm focuses on big business; Oracle and Salesforce.com top the field.
Noting a missing link in workforce optimization, the company releases an enhanced professional services portfolio.
Market intelligence from Gartner shows the Wonder of Walldorf still on top in CRM, ERP, and supply chain.
As Oracle extends the allegations over the SAP subsidiary's illegal downloading, the German juggernaut faces an uprising over its plan to increase maintenance costs.
A $23 million dollar deal joins the two technology and market research firms.
Landslide Technologies' latest release includes a revamped interface, sales process tools, and an expanded VIP service for management.
Aspect Software looks to close the loop with new e-learning and agent-hiring features in PerformanceEdge -- and delivers them as software-as-a-service.
Company executives insist the acquisition will only help accelerate voice automation innovation for the masses.
Pivotal CRM 6.0 makes the platform more familiar for users.
As email service providers extend their expertise to SMS and text messaging, consumers may have to be induced to respond.
Better customer information leads to higher retention rates.
A new product from Bazaarvoice elevates the engagement of user-generated content through customer storytelling.
The open-source data integration company provides a SugarCRM Solution Pack to solve integration woes.
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