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There is a potential $1.3 trillion of revenue at play in the U.S., according to new research from Accenture. (Featured on SmartCustomerService.com)
The new CorvisaCloud boasts several new features and deep Salesforce.com integration.
Combining expertise in marketing operations and digital asset management will help data-driven marketers manage rich-media assets and campaigns.
THECALLR enables call tracking, real-time IVR, automated outbound voice marketing, click-to-call, and integration into any business application or CRM solution.
New Nimble Contacts integration to Microsoft Outlook brings contact management, social selling, and intelligent insights across all Exchange email messages
CRM integration provides version 2 users with better visibility into customer purchases and allows them to feed actionable insights back into a CRM platform.
New retail execution option in SAP Cloud for Sales helps consumer products companies win at the store shelf.
Pinterest's new partnership with Getty Images could open doors for advertisers.
The expanded practice includes contact center and unified communications platforms from Cisco, Avaya, Salesforce.com, and Genesys.
Once you've gotten reluctant customers to call into the contact center, how do you convince them to stay with the company?
Clean Web interface replaces emailed decks.
Six in ten consumers see an improvement in personal communications from businesses.
Day two speakers deliver lessons on leadership and provide insight on millennials in the workforce.
Five9's acquisition of SoCoCare strengthens its position in social and mobile customer care.
Interactive Intelligence's partnership with OrgSpan leads to a social customer service and enhanced directory offering.
Ellucian Enterprise CRM offers recruiting and student advancement tools for colleges and universities.
On the first day of SAS's Premiere Business Leadership Series, SAS CEO Jim Goodnight talks up the company's support of education.
OpenSpan Activity Intelligence captures worker activity and transaction insight in customer-facing business units.
Medallia Mobile 2 offers many new features to foster customer engagement across an organization.
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