The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
CRM Featured News,
Posted 02 Oct 2008
Success Metrics releases Birst, a software-as-a-service business intelligence package with a free entry-level offering and a surprising focus on verticals.
CRM Featured News,
Posted 01 Oct 2008
The unified agent desktop provider targets financial services, insurance, and retail with its latest release, Workspace 5.0.
CRM Featured News,
Posted 01 Oct 2008
One Unica executive (a former industry analyst) is calling the new Interactive Marketing product -- powered by Affinium 7.5 -- "the most significant release the company has made since its inception."
CRM Featured News,
Posted 01 Oct 2008
Data Integration Magic Quadrant '08: Informatica and SAP-Business Objects join Big Blue as the leading integrators.
CRM Featured News,
Posted 30 Sep 2008
Oracle OpenWorld '08: The vendor introduces and expands Social CRM applications and an initiative to integrate social networking with CRM.
CRM Featured News,
Posted 29 Sep 2008
Advertising Week NY '08: It might take government intervention to save the country, but it's women who are making the personal financial decisions to protect themselves and their families.
CRM Featured News,
Posted 29 Sep 2008
The relationship management vendor unveiled Customer Service Manager 5.0 to help streamline processes in a telecommunications market growing in complexity.
CRM Featured News,
Posted 26 Sep 2008
Advertising Week NY '08: While television attracted the most viewers during the Olympics, the CEO of NBC Universal gives online media medals of its own.
CRM Featured News,
Posted 25 Sep 2008
destinationCRM Exclusive: New survey data finds customer adoption is growing, but companies need to create a strategy to attract -- and keep -- loyal channel users.
CRM Featured News,
Posted 25 Sep 2008
Oracle OpenWorld '08: Partnering with HP and Intel, the software giant introduces not one but two servers.
CRM Featured News,
Posted 24 Sep 2008
Customers still want to speak to live agents, but companies aren't making it easy for either side, according to a new report.
CRM Featured News,
Posted 24 Sep 2008
Oracle OpenWorld '08: Intel's CEO addresses the fast-paced world of computing, an extended commitment with Oracle, and Green IT.
CRM Featured News,
Posted 23 Sep 2008
A new Event Manager module aims to take the 'manual' out of manual labor.
CRM Featured News,
Posted 23 Sep 2008
Oracle OpenWorld '08: The vendor kicks off its annual conference with a Monday keynote filled with a laundry list of announcements, strategies, and roadmaps.
CRM Featured News,
Posted 22 Sep 2008
Gartner Web Portals, Content & Collaboration Summit '08: An active and collaborative community involves taking liberties and setting limitations.
CRM Featured News,
Posted 19 Sep 2008
Annual Call Center Exhibition '08: In an environment where attrition and change are rampant, one speaker argued without passion, contact center agents are lost.
CRM Featured News,
Posted 18 Sep 2008
destinationCRM Exclusive: The consultancy gathers its resources and expertise in software-as-a-service CRM -- and stresses that SaaS may not be right for everyone.
CRM Featured News,
Posted 18 Sep 2008
Gartner Web Innovation Summit '08: Salesforce.com chairman and CEO weighs in on the evolving software landscape and his CRM company's monumental leap onto the platform.
CRM Featured News,
Posted 17 Sep 2008
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