"Customer satisfaction" and "customer retention" top the list for marketing executives.
CRM Featured News,
Posted 12 Jan 2009
The small-business CRM provider unleashes Basic, Deluxe, and Pro editions.
CRM Featured News,
Posted 12 Jan 2009
Customer retention is one thing. Identifying the right ones to retain is another.
CRM Featured News,
Posted 07 Jan 2009
New online community offers mobile computer users the chance to help reinvent product development.
CRM Featured News,
Posted 07 Jan 2009
Analysts weigh in on content management trends for the New Year.
CRM Featured News,
Posted 07 Jan 2009
In this recessionary holiday season, the two online players tie for first, while all others fall short of "excellence."
CRM Featured News,
Posted 05 Jan 2009
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
CRM Featured News,
Posted 05 Jan 2009
A Forrester analyst reveals a five-part plan to deploy successful applications -- and to defy the downturn in the process.
CRM Featured News,
Posted 05 Jan 2009
The new service offers biometrically authorized payments via phone, providing convenience and security.
CRM Featured News,
Posted 24 Dec 2008
Any improvements in customer satisfaction given today's economy is noteworthy, but government could still use more votes.
CRM Featured News,
Posted 23 Dec 2008
Gartner's most recent MarketScope looks at how businesses in the consumer world are using sales force automation.
CRM Featured News,
Posted 23 Dec 2008
The new multi-tenancy licensing option in its OpenScape Contact Center solution opens up new markets for the company, says one analyst.
CRM Featured News,
Posted 22 Dec 2008
The latest release by SpringCM brings affordable alternatives to traditionally cumbersome and expensive content management systems.
CRM Featured News,
Posted 22 Dec 2008
Alcatel-Lucent joins some familiar faces in the Leader space: Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel Networks.
CRM Featured News,
Posted 22 Dec 2008
The company's Unified IP 6.6 release features a tighter integration with Microsoft Office Communications Server in its push for UC.
CRM Featured News,
Posted 19 Dec 2008
Sprint Nextel will close contact centers in response to lower demand for customer service while increasing its marketing efforts.
CRM Featured News,
Posted 18 Dec 2008
The company's new public safety-specific solution is a shot in the arm for an industry "15 to 20 years behind in contact center technology," according to one pundit.
CRM Featured News,
Posted 18 Dec 2008
Research indicates that the use of social networks among small businesses will double over next 12 months.
CRM Featured News,
Posted 17 Dec 2008
SAP's business intelligence division strengthens its abilities in data warehousing and data exploration with its latest BI OnDemand release.
CRM Featured News,
Posted 17 Dec 2008
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