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The solution is the first customer care solution developed specifically for the smartphone.
CRM Featured Articles,
Posted 21 Mar 2011
New resource helps merchants and service providers understand and implement PCI DSS requirements for voice recordings.
CRM Featured Articles,
Posted 18 Mar 2011
Users will have access to SAP CRM from desktops and mobile devices.
CRM Featured Articles,
Posted 17 Mar 2011
A new study finds that Americans say loyalty and rewards programs miss the mark with membership benefits and aren't driving loyalty.
CRM Featured Articles,
Posted 16 Mar 2011
Analyst Nate Elliott recommends developing global outreach strategies through social media.
CRM Featured Articles,
Posted 16 Mar 2011
Cloud computing believed to be integral for the company's future growth.
CRM Featured Articles,
Posted 15 Mar 2011
Chat solution provides auto dealers with multiple avenues to create more personal connections with shoppers online.
CRM Featured Articles,
Posted 15 Mar 2011
New software and consulting service includes a "university," cloud analytics, and personalized shopping strategies.
CRM Featured Articles,
Posted 14 Mar 2011
The offering is the company's next-generation hosted solution for inbound and outbound call center management.
CRM Featured Articles,
Posted 14 Mar 2011
Customer interaction management solutions vendor creates a new division to meet demand for business-to-consumer smartphone applications.
CRM Featured Articles,
Posted 11 Mar 2011
DMG research shows innovation and growth to continue in the WFO market through 2013.
CRM Featured Articles,
Posted 10 Mar 2011
Survey pinpoints opportunities for consumers, retailers and brands in emerging approaches that leverage social networking to drive commerce.
CRM Featured Articles,
Posted 10 Mar 2011
The Allegiance Engage platform is expected to help the top-ranked airline improve customer service even further.
CRM Featured Articles,
Posted 09 Mar 2011
Patented, burstable platform enables hosted dialer provider to scale inbound/outbound call processing on demand.
CRM Featured Articles,
Posted 09 Mar 2011
A new survey finds companies miss opportunities for customer connections in the billing process.
CRM Featured Articles,
Posted 08 Mar 2011
The new product offers contacts, calendar, communications, and collaboration in one place.
CRM Featured Articles,
Posted 08 Mar 2011
A report by the Temkin Group surveying 6,000 consumers determines that social media is not yet the largest "word of mouth" medium.
CRM Featured Articles,
Posted 07 Mar 2011
The new application will assist customers manage higher volumes of service issues through social media tools.
CRM Featured Articles,
Posted 04 Mar 2011
A compound annual growth rate of 35 percent is expected during the next four years.
CRM Featured Articles,
Posted 03 Mar 2011
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