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Cloud-based subscription software enables SMBs and departmental buyers to see benefits within weeks.
CRM Featured Articles,
Posted 09 Dec 2011
Cloud-based sales and marketing applications provider offers its products to iPad users.
CRM Featured Articles,
Posted 09 Dec 2011
Users of RightNow CX can now initiate translation workflows and access reports in more than 100 languages.
CRM Featured Articles,
Posted 09 Dec 2011
The deal expands IBM's cloud-based analytics offerings and beefs up its Smarter Commerce portfolio.
CRM Featured Articles,
Posted 08 Dec 2011
New capabilities enhance the company's SaaS-based help desk and customer support offerings.
CRM Featured Articles,
Posted 08 Dec 2011
One of the firms to pilot LP Marketer experienced incremental lifts of 16 percent in online conversions and 7 percent in average order values.
CRM Featured Articles,
Posted 07 Dec 2011
The redesign includes a new logo, Web site, and "Channel" feature.
CRM Featured Articles,
Posted 07 Dec 2011
The company's help desk application is now available on Android devices, from smartphones to tablets.
CRM Featured Articles,
Posted 07 Dec 2011
The WorkSpace Contact Center Solutions suite now includes at-home agent support and customer experience measurement powered by Mindshare Technologies.
CRM Featured Articles,
Posted 07 Dec 2011
The new version introduces support for the Google Chrome browser as well as support for the latest versions of Internet Explorer and Firefox.
CRM Featured Articles,
Posted 07 Dec 2011
SplendidCRM is now available on touch devices while in locations without an available network connection.
CRM Featured Articles,
Posted 07 Dec 2011
New management tool provides a consolidated view of integrated call center statistics.
CRM Featured Articles,
Posted 06 Dec 2011
Users can automate and track text messages via email.
CRM Featured Articles,
Posted 05 Dec 2011
New automated Q&A app provides instant support to Facebook fans.
CRM Featured Articles,
Posted 05 Dec 2011
New Contact Center Solutions deliver social media monitoring and enable agents to serve customers from anywhere using any device.
CRM Featured Articles,
Posted 05 Dec 2011
New features include more detailed reports, stats, and data filters
CRM Featured Articles,
Posted 02 Dec 2011
The integration of Merced's Performance Management solution with NICE's real-time analytics and real-time customer feedback will enable organizations to optimize customer-facing processes.
CRM Featured Articles,
Posted 02 Dec 2011
Average call wait times were 139 percent higher for the top 25 retailers on those two days than normal.
CRM Featured Articles,
Posted 02 Dec 2011
MailChimp subscribers can drag and drop campaigns in a visual mapping tool to set the interaction of multiple campaigns. Easily send followup campaigns based on anyone who clicked on the lead campaign.
CRM Featured Articles,
Posted 01 Dec 2011
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