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New solution will equip sales professionals with tools on the go.
CRM Featured News,
Posted 10 May 2011
Vendors of real-time call center reporting and digital signage software join forces.
CRM Featured News,
Posted 10 May 2011
Gen-X, wealthier groups are most influential on brand preferences.
CRM Featured News,
Posted 09 May 2011
U.S. consumers are willing to spend more with companies that get service right, according to an American Express survey.
CRM Featured News,
Posted 09 May 2011
Vovici 6 Enterprise Feedback Management Platform interface comes in 11 new languages.
CRM Featured News,
Posted 06 May 2011
SHOP gives e-tailers visibility into the types of shoppers that visit their sites.
CRM Featured News,
Posted 06 May 2011
IBM survey highlights trends, cites an "urgent need to turn data into actions"
CRM Featured News,
Posted 05 May 2011
Designed for multichannel marketing, Coremetrics Lifecycle debuts at Unica's summit in Boston.
CRM Featured News,
Posted 05 May 2011
The Ifbyphone Widget integrates call handling, management, and other functionalities into the Zendesk platform.
CRM Featured News,
Posted 04 May 2011
Fifty-two percent of Web-centric consumers are likely to abandon a brand after a negative online shopping experience.
CRM Featured News,
Posted 04 May 2011
The solution turns real-time social media feedback into actionable opportunities.
CRM Featured News,
Posted 04 May 2011
The solution set, part of its Impact 360 product suite, combines all sources of customer interaction data into a single platform.
CRM Featured News,
Posted 03 May 2011
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
CRM Featured News,
Posted 02 May 2011
A new global trade group is formed to provide members with extensive research, education, and networking opportunities.
CRM Featured News,
Posted 29 Apr 2011
A new survey finds that consumers want more transparency, control, and choice.
CRM Featured News,
Posted 28 Apr 2011
The snack food manufacturer collects 1.5 million new "likes," it will thank fans for the accomplishment with give-away.
CRM Featured News,
Posted 28 Apr 2011
The solution combines many social media and customer service tools in a single offering.
CRM Featured News,
Posted 27 Apr 2011
Customer support and price satisfaction are listed as the most important aspects of overall customer experience for rental car Web sites, the latest research from Keynote reveals.
CRM Featured News,
Posted 27 Apr 2011
The company's new Plugin Agent serves as an action engine for CRM systems
CRM Featured News,
Posted 27 Apr 2011
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