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Private equity firn Permira will acquire Genesys Telecommunications Laboratories for $1.5 billion; Alcatel-Lucent commits to strengthening the rest of its Enterprise Business Unit.
CRM Featured Articles,
Posted 20 Oct 2011
Acquisition will enable Avaya to add speech analytics to contact center and unified communications portfolio.
CRM Featured Articles,
Posted 20 Oct 2011
Combined offering enables B2B marketers to leverage real-time business identity data to tailor site content for each visitor.
CRM Featured Articles,
Posted 20 Oct 2011
The deal extends Oracle's reach into unstructured data management.
CRM Featured Articles,
Posted 20 Oct 2011
The new version includes new survey authoring choices and publishable PDF dashboards.
CRM Featured Articles,
Posted 19 Oct 2011
Altitude solution enables contact centers to manage free calls and provide click-to-call convenience for Skype users worldwide.
CRM Featured Articles,
Posted 19 Oct 2011
SAP provides freedom to analyze data at a lower cost with SAP BusinessObjects BI OnDemand Solution
CRM Featured Articles,
Posted 19 Oct 2011
New metrics include Share Rate, Clickback Rate, and Social Reach help marketers better understand the reach and virality of their marketing campaigns and identify people who drive the most social traffic and conversions.
CRM Featured Articles,
Posted 19 Oct 2011
Contestants say they've already won by receiving added exposure.
CRM Featured Articles,
Posted 17 Oct 2011
"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service.
CRM Featured Articles,
Posted 17 Oct 2011
Sugar 6 becomes the first CRM product available through IBM's software-as-a-service platform.
CRM Featured Articles,
Posted 14 Oct 2011
Enterprise-class insights, social analytics, and more integrations are among the new product's enhancements.
CRM Featured Articles,
Posted 14 Oct 2011
Delivers initial customer experience management program implementations for franchisees within days
CRM Featured Articles,
Posted 14 Oct 2011
The acquisition positions Noble Systems in the workforce management market.
CRM Featured Articles,
Posted 14 Oct 2011
Enhancements to the Responsys Interact Suite will help extend new school marketing across the enterprise,
CRM Featured Articles,
Posted 14 Oct 2011
New SmarterTrack application is scalable across platforms and operating systems.
CRM Featured Articles,
Posted 13 Oct 2011
New IVR offers 64-bit support and adds new Early Media Feature and Easy Installer.
CRM Featured Articles,
Posted 13 Oct 2011
Eureka 8.0 offers 100 percent coverage, objective and immediate assessment, and results complemented with easily configurable dashboards and scorecards.
CRM Featured Articles,
Posted 13 Oct 2011
New solution will allow SMBs to track social mentions and measure the value of Web site traffic generated from social media initiatives.
CRM Featured Articles,
Posted 13 Oct 2011
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