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The launch of SocialEngage brings next-generation social media management to help brands create cross-channel engagement with customers.
CRM Featured Articles,
Posted 18 Jan 2012
The connection provides Salesforce customers with a seamless extension to Spotlight's revenue-driving ticket management solution.
CRM Featured Articles,
Posted 17 Jan 2012
Sensor technology and analytics platform aggregate customer in-store data.
CRM Featured Articles,
Posted 17 Jan 2012
Combining strengths expected to provide a comprehensive set of multichannel supporter engagement solutions to nonprofits of all sizes.
CRM Featured Articles,
Posted 17 Jan 2012
Sales associates are now just one touch away from key insights on shoppers' habits, patterns, and preferences.
CRM Featured Articles,
Posted 17 Jan 2012
Organizations can now apply analytics to the social business initiatives.
CRM Featured Articles,
Posted 17 Jan 2012
New BusinessObjects application gives retailers a deeper understanding of the merchandise and customer lifecycle.
CRM Featured Articles,
Posted 17 Jan 2012
Enhanced data management capabilities are part of the changes in the new release.
CRM Featured Articles,
Posted 17 Jan 2012
New free app automatically translates customer feedback into whatever language the site owner specifies.
CRM Featured Articles,
Posted 17 Jan 2012
Multichannel campaign management tools, analytics let marketers deliver comprehensive messages.
CRM Featured Articles,
Posted 17 Jan 2012
The former president names his favorite bookstore and explains what his mother taught him.
CRM Featured Articles,
Posted 16 Jan 2012
Review site finds home warranty companies receive the worst grades.
CRM Featured Articles,
Posted 16 Jan 2012
The partnership extends Touchstone's offerings to include integrated sales effectiveness automation based on TAS's Dealmaker software.
CRM Featured Articles,
Posted 16 Jan 2012
Seamless multichannel insight and customer connection enable retailers to deliver a complete shopping experience.
CRM Featured Articles,
Posted 16 Jan 2012
Retailers sent out an average of 177 promotional email campaigns.
CRM Featured Articles,
Posted 13 Jan 2012
New version 8.0 modernizes the contact center supervisor experience with an expanded dashboard and new tools to manage agents.
CRM Featured Articles,
Posted 13 Jan 2012
Stronger integration of sales and marketing platforms is the goal of acquisition.
CRM Featured Articles,
Posted 12 Jan 2012
The new product suite offers a comprehensive set collaboration capabilities for consumer-oriented mobile devices.
CRM Featured Articles,
Posted 11 Jan 2012
CallRex 4.2 adds expanded Microsoft Lync integration, RT Audio codec support, and simplified deployment process.
CRM Featured Articles,
Posted 11 Jan 2012
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