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The newest version of Nimble's social relationship platform offers Nimble Contact Widget in Gmail and Outlook.
The acquisition expands Amdocs' customer experience portfolio into the network domain to manage customer experiences across both networks and IT. (Featured on SmartCustomerService.com.
Companies can now accelerate sales opportunities through the Salesforce Sales Cloud integration.
Enhancements offer global marketing teams greater precision and seamless multinational campaign execution and business intelligence reporting.
The partnership between SmartFocus, Scribe, and Microsoft enables greater marketing personalization.
Activity prioritization feature is designed for high-velocity sales teams.
SDL evaluates customer experiences on preferred media, shopping times, and buying behaviors.
New Nimble Contacts widget for HootSuite enables business teams to access customer and prospect data right from within the social media monitoring app.
The integration enables HiveSocial for Customer Service community conversations to be escalated into Salesforce Service Cloud.
When one channel fails, the onus of delivering a good customer experience can fall on call centers, but can they deliver? (Featured on SmartCustomerService.com.)
Report recommends connecting enterprise social networks with online communities for more bidirectional feedback.
Companies can customize app offerings for employees with the new Salesforce Private AppExchange cloud platform.
Multichannel customer experience analytics in ForeSee cx360 provide visibility and benchmarking across touch points.
Channel and Trade Audit enables consumer goods companies to anticipate evolving market trends and drive growth.
Marketing automation integration within IntelliConnection Enterprise bridges the gap between lead generation and closed sales.
Server-to-Server integration sets new bar for data-driven cross-screen advertising.
Victrio brings to Verint solutions to mitigate fraud using passive voiceprint enrollment. (Reported by SpeechTechMag.com.)
Five new applications from SAP provide customer engagement intelligence and fraud management on the SAP HANA platform.
Voltari Pathways lets advertisers track store visits resulting from mobile impressions.
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