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Magic Quadrant for Sales Force Automation '10: The top sector of the annual market assessment also includes Microsoft and two Oracle offerings.
Overtone's enhanced OpenMic product offers a hybrid text-analysis engine.
Top executives from SAP and its recent Sybase acquisition deliver a corporate roadmap.
ICentera, a provider of sales enablement solutions, releases a specialized product designed for channel partners.
With its latest launch, the social solution provider brings forward new reporting dashboards, mobile applications, and social network interoperability.
ForeSee Results determines a consistent link between online transparency and citizens' trust of federal Web sites.
The Temkin Group outlines eight customer "megatrends," predicting how companies should engage with customers over the next three to five years to sustain the strongest relationships.
Magic Quadrant for CRM Multichannel Campaign Management '10: Microsoft and Portrait Software are in, Infor CRM Epiphany and Market2Lead are out.
An Accenture in-depth survey reveals that while customer service investments in the two industries may be up, consumers remain less than thrilled with their experiences.
In a monumental, though predictable move, IBM purchases marketing automation technology.
Magic Quadrant for Externally Facing Social Software '10: The research firm's third social report says the EFSS market is "young but developing quickly." "Expect social CRM to split into several [markets] as the technologies mature," says one report author.
Magic Quadrant for Data Quality Tools '10: IBM, Informatica, Trillium and SAP BusinessObjects follow the leader in the research firm's annual evaluation of the market.
Maximizer Software offers one new and one enhanced CRM product for teams of fewer than 50 users.
The open-source upstart announces cloud-based services and three new editions of its flagship product.
A new report urges companies to balance business impact with the cost of technology.
The analytics specialist launches ClickFox Pulse, an analytics dashboard to capture the "pulse" of customers' experiences.
Bazaarvoice releases a product geared toward helping businesses drive customers from social networks to brand Web sites.
The socially evolved ECM player expands its social media and productivity services, adding a no-cost microblogging tool to its offerings.
In what one industry analyst calls a "good move and a very good choice," IBM expands its content management and business workflow capabilities by purchasing data-capture vendor Datacap.
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