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AT&T to bring customer ratings and reviews onto its Facebook fan page.
Of those, 2.6 billion are completed, according to Vovici research.
With contactless stickers and an e-wallet, publisher hopes to enhance magazine marketing at the point of sale.
A Twitter poll conducted by Nuance signals new opportunities for utilities to use mobile self-service and proactive notifications to improve the customer service experience.
But the study also finds that few are doing enough to promote their mobile presence.
"The 2011 Listening Platform" reveals a splintering of the listening landscape and demands for higher-quality real-time data.
The full suite of Calabrio call recording and quality management solutions is now compliant with Avaya Aura.
Confirmit voice of the customer survey highlights the role of organizational culture in creating competitive differentiation.
eGain Multisearch provides federated search, multi-access navigation, and multi-process expertise behind the simple search box.
Pelorus Associates expects the total worldwide market to hit $1.24 billion in five years, up from $800 million today.
The fall 2010 release contains new tagging, ticketing, templating, and routing functions.
New solution is tied to Microsoft platform and allows for simple business rules programming.
Forrester Wave on Community Platforms '10: In the next year, 55 percent of companies with at least $500 million in revenue will have implemented or piloted a community platform. The research firm ranks the top vendors in the space.
Baynote's new solution automatically adapts to real-time customer needs, delivering relevant and personal experience across digital touch points.
Real-Time ID is expected to provide a change to online marketing strategies.
The 2010 MQ report reveals that MDM is quickly approaching mainstream.
Magic Quadrant for Social Software in the Workplace '10: The immature social software market opens the door for specialty providers but makes it difficult for vendors to gain major traction.
Salesforce's new Database.com will be available across mobile devices, languages, and platforms.
Gartner's MQ report reveals that more and more organizations are adopting BPM as a discipline.
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