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The releases are part of SAP's goal to bring customers of all sizes powerful, easy-to-use analytics solutions.
Solutions will be integrated via ExactTarget's Interactive Marketing Hub to help improve sales-marketing efficiency and deliver cross-channel campaigns.
Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model.
Email is still the most effective way of reaching customers, but campaigns should also include the Web, SMS, social media, and other channels.
The new program introduces a new way to partner for social media.
Annual study ranks the top 15 brands for men and women.
The appeal of social networks is to win new customers, according to a new survey from Regus.
Upgrade provides advanced analytics tools for business customers.
Leading medical association relies on Vovici for intelligent decision-making data.
Expanded capabilities and packaging options serve diverse demands of SugarCRM's customer and partner network.
Nuance Complete Care engages consumers over the customer contact life cycle with integrated inbound and outbound customer care
A new report suggests that new measures of value are needed so that organizations know how best to direct engagement efforts.
Researchers rate Microsoft and Salesforce.com as leaders within the Value Matrix, while Sage and SAP are ones to watch.
Thirty-eight percent of U.S. banking customers are online-oriented and 18 percent are mobile-enabled, according to new research.
dealerPAD is the mobile version of Reynolds' Contact Management developed specifically to work on the iPad.
Now call centers can add synchronized screen capture to any recording
A new study shows customers are uncomfortable and inconvenienced.
CCC Loyalty View measures the amount of effort a customer has to expend to have his issue resolved.
The latest version of Emailvision's flagship product introduces new capabilities that help online marketers boost the relevancy and customer engagement from subscribers, followers, and fans.
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