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Designed for multichannel marketing, Coremetrics Lifecycle debuts at Unica's summit in Boston.
The Ifbyphone Widget integrates call handling, management, and other functionalities into the Zendesk platform.
Fifty-two percent of Web-centric consumers are likely to abandon a brand after a negative online shopping experience.
The solution turns real-time social media feedback into actionable opportunities.
The solution set, part of its Impact 360 product suite, combines all sources of customer interaction data into a single platform.
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
A new global trade group is formed to provide members with extensive research, education, and networking opportunities.
A new survey finds that consumers want more transparency, control, and choice.
The snack food manufacturer collects 1.5 million new "likes," it will thank fans for the accomplishment with give-away.
The solution combines many social media and customer service tools in a single offering.
Customer support and price satisfaction are listed as the most important aspects of overall customer experience for rental car Web sites, the latest research from Keynote reveals.
The company's new Plugin Agent serves as an action engine for CRM systems
New solution is integrated with Salesforce to provide Facebook-style updates.
Clickatell will offer tools to help companies navigate mechanisms in mobile marketing.
This CaaS offering comes with all of the feature functionality of Noble Systems' premises-based platform.
A new survey by Really Simple Systems finds growing use of social media and cloud-based CRM systems among small and midsized firms.
Organization serving the poor will use the company's SonorStudio, DirectToCRM, and StudioOnline solutions.
Partnership with Radian6 enhances social media monitoring with tools for querying, analysis, and crafting customer service responses.
Brand Vigil enables companies to monitor social media anywhere in page, account, and blog names.
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