Hosted VoIP provider empowers customers to access critical lead and client data.
CRM Featured News,
Posted 04 Oct 2011
The move positions HP in the enterprise information management and data market.
CRM Featured News,
Posted 04 Oct 2011
The company offers customer intelligence-based multichannel marketing services with multiple packages for specific needs.
CRM Featured News,
Posted 03 Oct 2011
Partnership with Teradata brings deep insight into customer conversations.
CRM Featured News,
Posted 03 Oct 2011
New tool tracks mentions and respondes directly with preset content to create new sales opportunities.
CRM Featured News,
Posted 03 Oct 2011
Voice application provides automated customer service for multiple health-benefits programs.
CRM Featured News,
Posted 03 Oct 2011
Rapid-growth in the SaaS CRM market is paving the way for "social CRM" adoption, says AMI.
CRM Featured News,
Posted 30 Sep 2011
Web analytics firm's newest features include simpler log on and comparison tools.
CRM Featured News,
Posted 30 Sep 2011
One of Australia's oldest small business suppliers will add Cloud CRM to its'SmallBusiness Essentials range.
CRM Featured News,
Posted 30 Sep 2011
Cloud-based offering includes tools to increase the return on investments from social, mobile, and search engine marketing.
CRM Featured News,
Posted 29 Sep 2011
New cloud-based solution provides digital call center functionality.
CRM Featured News,
Posted 29 Sep 2011
New cloud-based solution improves customer communication, CRM compliance, and sales efficiency.
CRM Featured News,
Posted 28 Sep 2011
Horizons Version 16 Feature Pack extends multichannel platform to maximize response rates and streamline reporting capabilities.
CRM Featured News,
Posted 28 Sep 2011
Glance Networks partners with LiverPerson to provide integrated screen sharing during sales and support chat sessions.
CRM Featured News,
Posted 28 Sep 2011
The $24.6 million deal extends Verint's reach into the local branch banking industry.
CRM Featured News,
Posted 27 Sep 2011
Acquia helps Mercedes-Benz builds an online market research community.
CRM Featured News,
Posted 27 Sep 2011
Applications let businesses manage customer contact effectiveness, including revenue opportunities, expenses, and customer satisfaction.
CRM Featured News,
Posted 27 Sep 2011
The report also finds call center volumes have increased, agents are difficult to hire, agents receive training infrequently, and industry is unclear on who owns social media.
CRM Featured News,
Posted 22 Sep 2011
Assistly provides instant customer-service help desk applications that can be set up in minutes, adding to Salesforce's cloud portfolio.
CRM Featured News,
Posted 22 Sep 2011
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