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Altitude uCI 8 enables companies to engage customers in social media and apply customer service discipline, metrics, and resources.
CRM Featured Articles,
Posted 24 Jul 2012
New MarketReach offering promises to raise direct marketing response rates.
CRM Featured Articles,
Posted 24 Jul 2012
The companies add self-service, pre-built dashboards, and analytics to their portfolios.
CRM Featured Articles,
Posted 24 Jul 2012
DataRPM delivers a new self-service analytics experience in the cloud-optimized platform.
CRM Featured Articles,
Posted 24 Jul 2012
Upgrade gives clients added insights into search marketing performance and more.
CRM Featured Articles,
Posted 23 Jul 2012
Upgrade includes enhanced analytics and self-service features.
CRM Featured Articles,
Posted 20 Jul 2012
The application provides anytime, anywhere access to operational metrics, agent schedules, and exception management.
CRM Featured Articles,
Posted 20 Jul 2012
The customer service training firm will join the sales performance firm.
CRM Featured Articles,
Posted 20 Jul 2012
Integration with call center automatic call distribution technology allows centers to aggregate idle time in real time
CRM Featured Articles,
Posted 19 Jul 2012
Solution designed to increase sales through internal collaboration, company says.
CRM Featured Articles,
Posted 19 Jul 2012
A bill similar to the U.S. Call Center Worker and Consumer Protection Act has been introduced into the U.S. Senate.
CRM Featured Articles,
Posted 19 Jul 2012
Provides added insight into consumer buying behavior for marketers.
CRM Featured Articles,
Posted 18 Jul 2012
New social media tool brings true customer service key performance indicators to Facebook and Twitter.
CRM Featured Articles,
Posted 18 Jul 2012
New Avaya IP Office 8.1 enhances mobility, centralizes management, and adds new security options.
CRM Featured Articles,
Posted 17 Jul 2012
Combines sales conversations and social interactions for comprehensive view of selling activity.
CRM Featured Articles,
Posted 17 Jul 2012
An expanded partner ecosystem also caps the Radian6 social media monitoring and listening tool.
CRM Featured Articles,
Posted 17 Jul 2012
New Sasha model is available for customer support in the U.S. and Canada.
CRM Featured Articles,
Posted 17 Jul 2012
Advanced WFO solution equips service providers to offer business-critical call recording and WFO capabilities to the growing list of companies seeking cloud-based services.
CRM Featured Articles,
Posted 17 Jul 2012
The text analytics solution pulls chat transcript data and data from email, social media, call transcripts, the Web, and more.
CRM Featured Articles,
Posted 17 Jul 2012
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