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The acquisition will add long-term forecasting, planning and analysis capabilities to Interactive Intelligence's workforce optimization offering.
CRM Featured Articles,
Posted 09 Aug 2012
Designed to improve sales efficiency with more insight into opportunities.
CRM Featured Articles,
Posted 09 Aug 2012
Tweet Genie, Facebook Genie, and Social Monitoring are now part of the company's basic package.
CRM Featured Articles,
Posted 09 Aug 2012
New release includes advanced analytics, historical data, and self-service functionalities.
CRM Featured Articles,
Posted 08 Aug 2012
The newest release offers on-the-go queue management through smartphones and tablets.
CRM Featured Articles,
Posted 08 Aug 2012
Enterprise application providers call ERP, CRM solutions "complementary."
CRM Featured Articles,
Posted 07 Aug 2012
Many feel access to a variety of data sources can also mean missed opportunities, report finds.
CRM Featured Articles,
Posted 07 Aug 2012
The relationship expands NexxPhase's contact center services and broadens Knowlagent's market reach.
CRM Featured Articles,
Posted 07 Aug 2012
The latest version of Interaction Process Automation was designed for faster business process development, reduced costs, and improved ease of use.
CRM Featured Articles,
Posted 07 Aug 2012
Integration of the social media intelligence platform will enable small law firms to leverage social networks to accelerate business development.
CRM Featured Articles,
Posted 07 Aug 2012
The HTML5 mobile app enables any size business to respond to customer feedback on any mobile device.
CRM Featured Articles,
Posted 07 Aug 2012
New features let users define their own segmentation rules and more.
CRM Featured Articles,
Posted 06 Aug 2012
HP Transformation Services-CEM is designed to help improve operational efficiency in the contact center.
CRM Featured Articles,
Posted 03 Aug 2012
The application combines CRM and business process management functionality.
CRM Featured Articles,
Posted 03 Aug 2012
Marketing automation vendor gains more visibility, ups ante on competitive industry.
CRM Featured Articles,
Posted 02 Aug 2012
New calendaring and search capabilities are added.
CRM Featured Articles,
Posted 02 Aug 2012
SAP CRM rapid-deployment solution for citizen contact center is part of the SAP Urban Matters program.
CRM Featured Articles,
Posted 02 Aug 2012
SAP rapid deployment solution for sentiment intelligence with SAP HANA lets users analyze social networking sites, online communities, wikis, blogs, and other sources.
CRM Featured Articles,
Posted 02 Aug 2012
Adds multilingual translation, social analytics to the solution.
CRM Featured Articles,
Posted 02 Aug 2012
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