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Unified contact center solutions provider gains analytic decisioning platform and top-tier client roster from the contact center analytics firm.
CRM Featured Articles,
Posted 28 Sep 2012
The patent covers technologies related to networked contact centers.
CRM Featured Articles,
Posted 28 Sep 2012
Solutions designed to increase success rate of prospect, sales rep relationships.
CRM Featured Articles,
Posted 27 Sep 2012
Technology enhancements make business and sales data more easily accessible.
CRM Featured Articles,
Posted 27 Sep 2012
Solution lets companies use CRM data to reach targeted online audiences.
CRM Featured Articles,
Posted 26 Sep 2012
Partnership will enable enterprise-wide gamification.
CRM Featured Articles,
Posted 26 Sep 2012
The new service lets users communicate without leaving the HootSuite platform.
CRM Featured Articles,
Posted 26 Sep 2012
The integration lets users turn messages into support tickets and collaborate for a resolution.
CRM Featured Articles,
Posted 26 Sep 2012
Cites agent productivity, better support results as drivers in new solution.
CRM Featured Articles,
Posted 25 Sep 2012
Unified contact center solutions provider gains hosted and premises-based solutions from contact center technology firm.
CRM Featured Articles,
Posted 25 Sep 2012
Natural conversational system extends knowledge management platform and customer service to any mobile device.
CRM Featured Articles,
Posted 25 Sep 2012
New research from Frost & Sullivan identifies low employment costs as a driving factor.
CRM Featured Articles,
Posted 25 Sep 2012
Microsoft Retail Partner announces the launch of Coyal for Microsoft Dynamics AX for Retail.
CRM Featured Articles,
Posted 25 Sep 2012
Upgrade includes publishing, content filter, workflow management features, and more.
CRM Featured Articles,
Posted 24 Sep 2012
The application delivers leads and marketing campaign results in real time to Apple iOS and Android phones.
CRM Featured Articles,
Posted 24 Sep 2012
SaaS ONE Engagement Platform provides a strategic foundation for actionable customer journeys.
CRM Featured Articles,
Posted 24 Sep 2012
FieldDirect eliminates in-bound status calls, eases dispatcher duties, and strengthens customer loyalty.
CRM Featured Articles,
Posted 24 Sep 2012
New reporting provides organizations with the flexibility to purchase only the information they need on customers, prospects, and suppliers.
CRM Featured Articles,
Posted 24 Sep 2012
Collaboration, social marketing have changed customer relationships.
CRM Featured Articles,
Posted 21 Sep 2012
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