Now call centers can add synchronized screen capture to any recording
CRM Featured News,
Posted 01 Jun 2011
A new study shows customers are uncomfortable and inconvenienced.
CRM Featured News,
Posted 31 May 2011
CCC Loyalty View measures the amount of effort a customer has to expend to have his issue resolved.
CRM Featured News,
Posted 27 May 2011
The latest version of Emailvision's flagship product introduces new capabilities that help online marketers boost the relevancy and customer engagement from subscribers, followers, and fans.
CRM Featured News,
Posted 27 May 2011
Automated workflow notifications are among the enhancements in its spring release.
CRM Featured News,
Posted 27 May 2011
Intermarkets selected Xactly Express to improve sales visibility.
CRM Featured News,
Posted 26 May 2011
Custom dashboards use a contact center's existing intranet platform.
CRM Featured News,
Posted 26 May 2011
Newest version advances ease-of-use and configuration for customers, developers, partners and operations.
CRM Featured News,
Posted 26 May 2011
Regulations take affect today that require opt-in consent for email marketing and tracking the online activity of Web site visitors.
CRM Featured News,
Posted 25 May 2011
CRM Featured News,
Posted 25 May 2011
New study encourages marketers to adapt to "gamesmanship" culture of online commerce.
CRM Featured News,
Posted 24 May 2011
The deal brings together Jive's Social Business platform with OffiSync's Microsoft integration products.
CRM Featured News,
Posted 24 May 2011
The solution is geared toward global utility and telecommunication providers.
CRM Featured News,
Posted 23 May 2011
When self-service via the Web fails, then customers call the contact center, NICE research finds.
CRM Featured News,
Posted 20 May 2011
Global contact center technology provider upgrades its remote and mobile management tool.
CRM Featured News,
Posted 20 May 2011
Enterprise feedback management applications are now available on a number of mobile devices.
CRM Featured News,
Posted 20 May 2011
IBM study shows companies increasingly adopting cloud-based marketing solutions.
CRM Featured News,
Posted 19 May 2011
HANA brings the speed of real-time computing to companies all over the world.
CRM Featured News,
Posted 19 May 2011
Motive ServiceView for IPTV, high-speed Internet, and VoIP to support BT's nationwide expansion of broadband services.
CRM Featured News,
Posted 19 May 2011
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