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CNN analyst and former presidential adviser identifies mobilization, persuasion, and trust as critical qualities in drawing parallel between CRM and political worlds
Better connections with customers and more efficient use of resources will drive future IT investments.
New release includes language support for Spanish, added professional services capabilities, and greater flexibility and integration with SAP Business Suite software.
Collaboration intended to provide "one-stop" mobile marketing solutions.
The deal is expected to extend Meltwater's lead in social media monitoring and intelligence.
VoiceForTwitter and VoiceForFacebook give a voice to social media by enabling businesses and consumers to post audio updates via their phones.
Vocalabs' study shows customers reporting problems with the automated portion of Apple tech support calls
Vocalabs' study shows Sprint's gains from 2010 leveling off.
TimeLinx extends Sage SalesLogix CRM into the management and delivery of professional services.
Collaboration aimed to help marketers increase engagement through video.
The deal creates a comprehensive CRM solution with advanced knowledge management capabilities and integrated self-service.
Field service and sales organizations can now access all customer information from any enterprise system via iPhone, iPad, Android, and BlackBerry.
Industry veteran Richard DeFrancisco brings a track record of driving and managing rapid growth for innovative technologies.
Verizon Wireless ranked highest in wireless customer care performance among full-service providers.
Offering enables sales teams to get a wholistic view of their customer bases.
Partnership with VML completes OpenText's digital roadmap for creative design, social business, and mobile communications.
New offering brings a streamlined approach to creating and monitoring email marketing campaigns.
Accenture survey finds 80 percent of consumers expect customer services to be easier and more convenient.
New program will expand integrated CRM functionality for Sage SalesLogix customers; Project Management Express Edition for Sage SalesLogix powered by TimeLinx is the first partner solution.
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