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Added tools provide campaign scheduling capabilities and a follow-up recommendation engine.
The ChoiceView mobile app for visual IVR now supports iPhone 6 and iPhone 6 Plus.
As businesses head into the new year, more emphasis is being placed on security. Here are some measures companies can take to mitigate risks in the contact center. (Featured on SmartCustomerService.com.)
The loyalty platform provider makes its solutions available to more customers through NCR's Cloud Connect.
The solution brings native file integration to customer relationship management.
New services intend to enhance, personalize, and solidify customer engagement in multiple channels.
Build-them-yourself app stores will provide more flexibility and opportunity for customization.
The partnership enables organizations to better segment and target contributors.
The company promises speedier deployment times and improved services for Salesforce.com customers.
Early adopters of the industry-specific apps include Citibank, Air Canada, and Sprint.
The online marketing solution provider strengthens its software to boost small business growth.
Real-time classification of social data into half a million topics moves the industry beyond keyword- based analysis.
Vasili Triant says keep it simple and stop overthinking customer service. (Featured on SmartCustomerService.com.)
New visual features are designed to help salespeople meet quotas through collaboration.
VocalVision is optimized for the JAWS screen reader to enable visually impaired call center agents. (Featured on SpeechTechMag.com.)
Users can now incorporate self-service, ticket submission, and chats into apps.
Despite slowing brick-and-mortar sales, online and mobile sales surge.
The Hot Sheet reports weekly shopping trends and provides campaign tips.
The sales performance platform provider responds to customers' needs for effective behavior monitoring.
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